Member Support Technical Specialist
ORCID

ORCID is seeking an experienced and enthusiastic professional for the position of Member Support Technical Specialist. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!

Who We Are

ORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.

We believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:

Inclusive: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.

Trusted: Privacy and researcher control underscores everything we do.

Open: Our work is open, transparent, and non-proprietary.

The Role

ORCID is seeking a Member Support Technical Specialist (MSTS). The Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. If you like to foster teamwork and genuine collaboration, are self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced maturing non-profit organization, this could be the job for you.

The position reports to the Engagement Director and will be part of the Engagement team. The successful candidate will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. The MSTS should also have a track record of providing exceptional technical support, as well as proven experience supporting a member base.

Responsibilities

Providing first-in-class technical support to ORCID members and service providers Increasing the percentage of members who are fully integrated into ORCID systems Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services Providing ORCID technical training to Consortia leads Liaising with the ORCID technical team for effective handling of complex technical challenges Coordinating issues with our partner organizations where needed Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies

Requirements and Qualifications 

Minimum of 3-5 years relevant professional experience English required; strong preference for French or Spanish as an additional language Candidates should be based in MDT, CDT, or EDT timezones Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth. Experience working with web APIs and troubleshooting issues related to APIs Comfortable working in a team and facilitating cross-team collaboration Willingness to commit to occasional international travel (

Location

🌏 Worldwide