Responsible for interacting with the clients and solving their queries
Maintaining the records of customer interactions and follow up with the clients
Provided feedback of the clients to the concerned departments and authorities so as to improve the services
Experience
Heaven LLC
Customer Care Executive
April 2009 to Aug 2012
Identified and evaluated opportunities improving the process and customer experience
Assisted the sales team for incoming requests for new services
Analyzed customer needs and made arrangements adhering to company policies
Handled escalated and upset calls, maintained and updated the outbound call reports
Fine Company Inc
Customer Service Executive
Sep 2012 to Present
Provided customer service and account management support services for hotels
Handled incoming questions from the clients
Managed to solve their complaints regarding overbooking and hotel services
Ensured timel follow up and optimized hotel systems
Provided feedback of the cusomers to the management for improving the services
Resolved issues from guests reviews and took appropriate actions accordingly
Awesome Products Inc
Customer Service Executive
Feb 2007 to Feb 2009
Handled customer interactions
Ensured all new admission call activities are in accordance to set guidelines
Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
Ensured appropriate collection procedure maintaing the customer service focus
Overcame clients objections/rejections to company products and convined them
Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints
Followed up ensuring relevant actions were taken on clients complaints
Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications
Education
National University
Bachelor of Business Administration
2004 to 2007
Skills
Compliance Issues, Performance Management, Administration Functions, Strong Work Ethics, MS Office, Computer Assisted Design (CAD)
Tags:
Customer Service Executive Resume Format, Customer Service Executive Resume Example
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