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Not getting any interview calls?

Study shows that recruiters take just 6 seconds to make the initial 'Yes/No' decision based on your resume.

Customer Service Executive Sample Resume

  • Provides interface between customer and company
  • Candidate must possess good interpersonal and communication skills along with listening ability 
  • Candidate must be able to handle stress and active problem solving skills 

  • Responsible for interacting with the clients and solving their queries
  • Maintaining the records of customer interactions and follow up with the clients
  • Provided feedback of the clients to the concerned departments and authorities so as to improve the services

Experience

Heaven LLC

Customer Care Executive

April 2009 to Aug 2012
  • Identified and evaluated opportunities improving the process and customer experience
  • Assisted the sales team for incoming requests for new services
  • Analyzed customer needs and made arrangements adhering to company policies
  • Handled escalated and upset calls, maintained and updated the outbound call reports

Fine Company Inc

Customer Service Executive

Sep 2012 to Present
  • Provided customer service and account management support services for hotels 
  • Handled incoming questions from the clients 
  • Managed to solve their complaints regarding overbooking and hotel services
  • Ensured timel follow up and optimized hotel systems 
  • Provided feedback of the cusomers to the management for improving the services 
  • Resolved issues from guests reviews and took appropriate actions accordingly 

Awesome Products Inc

Customer Service Executive

Feb 2007 to Feb 2009
  • Handled customer interactions
  • Ensured all new admission call activities are in accordance to set guidelines
  • Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
  • Ensured appropriate collection procedure maintaing the customer service focus
  • Overcame clients objections/rejections to company products and convined them
  • Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints
  • Followed up ensuring relevant actions were taken on clients complaints
  • Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications  

Education

National University

Bachelor of Business Administration

2004 to 2007

Skills

Compliance Issues, Performance Management, Administration Functions, Strong Work Ethics, MS Office, Computer Assisted Design (CAD)
Tags: Customer Service Executive Resume Format, Customer Service Executive Resume Example
Study shows that recruiters take just 6 seconds to make the initial 'Yes/No' decision based on your resume.

A well made resume that prioritizes the right information helps you get past the initial screening. During the interview, it presents you as an organized and thoughtful individual with an eye for detail.

It multiplies your chances of landing your dream job.