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Field Services Support Technician
Alpharetta, GA
At Morgan & Morgan, the work we do matters. For millions of Americans, weβre their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.
Summary
The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000+ employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining, installing, and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region.
Responsibilities
Provide friendly, professional on-site support to users in their assigned region(s).
Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
Collaborate with vendors to resolve issues as necessary
Maintain, organize, and order stock of IT hardware within their region
Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow
Qualifications
2+ years of experience in an IT Service Desk role
Experience in Office 365 and Active Directory Services
Basic understanding of Networking and wiring configurations
Remote access technologies (VPN terminal services, published apps etc.)
Preferred experience working with ServiceNow, Salesforce, and VMware
Ability to assist others with complex issues in a professional manner
Ability to manage and prioritize incidents, requests, and tasks
Strong problem analysis and problem-solving skills
Excellent written and verbal communication skills
Resourceful, well organized, highly dependable, efficient and detail oriented
No salary data published by company so we estimated salary based on similar jobs related to Marketing and Marketing jobs that are similar:
$80,000 β $125,000/year
π° 401(k)
π Distributed team
β° Async
π€ Vision insurance
π¦· Dental insurance
π Medical insurance
π Unlimited vacation
π Paid time off
π 4 day workweek
π° 401k matching
π Company retreats
π¬ Coworking budget
π Learning budget
πͺ Free gym membership
π§ Mental wellness budget
π₯ Home office budget
π₯§ Pay in crypto
π₯Έ Pseudonymous
π° Profit sharing
π° Equity compensation
β¬οΈ No whiteboard interview
π No monitoring system
π« No politics at work
π We hire old (and young)
Location
Alpharetta, Georgia, United States