THE ROLE:

Peloton is looking for an Instructional Designer to be a member of our Member Support Training & Development Team. The right candidate will have 5+ years of experience in designing training material. Past experience that includes customer service and customer service training is preferred. The candidate must be highly organized, have the ability to maintain multiple project deadlines, have a past in training, and have excellent written communication skills.

This role will report to the Sr. Manager of Member Support Training and Development and will be located in our Plano, TX, HQ location (limited to no travel required). 

RESPONSIBILITIES:

Aid in the architecture of support programs such as employee onboarding, product knowledge, and customer service methodology, to name a few

Work with stakeholders to determine content development needs and the solutions for them

Develop, write, and distribute training content by working with subject matter experts

Function as the primary owner of our LMS system, Lessonly

Partner with field trainers and department managers to create content and material for new products, promotions, and technologies

Provide insights and reporting on the efficacy of training across the support organization

QUALIFICATIONS:

Solutions-oriented attitude

Self-motivated and driven characteristics

Creative - proven examples of the ability to create engaging learning 

Ability to work with stakeholders and small, agile teams

Organized and thorough work ethic. Able to work with remote team members.

Understanding of Peloton’s company vision and brand image with the ability to communicate it effectively and with enthusiasm

Knowledge of customer service essentials

Proficiency with an LMS platform, Captivate, Adobe Creative products, and video production

Facilitation skills are a plus

Salary and compensation

No salary data published by company so we estimated salary based on previous jobs related to Teaching, Designer jobs that are similar:

$37,500 — $172,500/year

Location

Plano, Texas, United States