Customer Operations Associate
ContentFly

Headquarters: Canada
URL: https://contentfly.com/

ContentFly (YC W21) is building the Mailchimp for Content Marketing. We're a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors.

We're one of the fastest growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM.

Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Do you have an eye for good writing? Are you well organized? Ready to start your career in a company that's gone from $0 to $150m in valuation in less than half a year? Read on.

Responsibilities

• Scan incoming customer briefs and ping CSM if it needs work
• Manage queue of multiple jobs ensuring that writers are claiming jobs and deadlines are being met

• Scan incoming customer content briefs, and work with CSM to enhance the brief if needed
• Manage queue of content and assign appropriate writers on our platform to content pieces
• Ensure timely completion of content requests on our platform
• Collaborate with writers on our platform to ensure any questions are addressed and content is completed to a high degree of quality

Requirements

• Background in journalism or content/copywriting strongly preferred

• Well organized, efficient & productive

• Extremely strong writing chops
• Simply put: you work hard, are well organized, and eager to practice servant leadership
• Project management or client facing experience is a plus
• Knowledge of SEO/content marketing is a BIG plus

Benefits

• Above market salary + options
• Unlimited vacation/PTO
• Fully remote & distributed
• Free laptop + home office budget
• Physical + mental health budgets
• We'll fly you around the world multiple times a year to hang out with the team in interesting places

To apply: https://weworkremotely.com/remote-jobs/contentfly-customer-operations-associate