Lightspeed is looking for a full-time Senior Business Analyst to join our Information Systems team. 🚀

  The Senior Business Analyst is responsible for analyzing business needs from various stakeholders, translating them into both operational and technical requirements, all while facilitating implementation. The candidate will work with multiple technical teams across the company, and the scope will cover multiple sales tools such as CRM, sales engagement tools and sales enablement tools. The candidate will play a key role in bridging the gap between business objectives and sales technology solutions to optimize internal sales processes.

ROLE:

Facilitate improvements to business processes via collaboration with business stakeholders across departments

Own and manage documentation for new and existing systems and processes

Understand business needs, define problem statements and facilitate solution implementation

Partner with global internal stakeholders; build relationships in order to stay close to the ever-changing business needs

Transform functional requirements gathered from business stakeholders into architected solutions in collaboration with solution, data, and integration architecture teams

Constantly assess current state of processes, tools, and systems; provide recommendations as needed to seize new opportunities as they arise

Define project scope and collaborate with the Product Manager to prioritize deliverables

Support change management efforts required when introducing new changes and features to stakeholders

Ensure aligned practices within the broader IS functional team, building on best practices

EXPERIENCE: 

Minimum 3 years of experience as Business Analyst

Experience with Salesforce and sales automation tools (Outreach, Calendly, SF Sales Engagement)

Knowledge of sales and marketing KPIs (ROI, conversion rate, sales funnels, etc.)

KPIs:

Perfect English; other languages are an asset!

Excellent time management and organizational skills

Remarkable ability to analyze business needs and transform them into technical requirements

Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and vendors.

Ability to thrive in a fast-paced and constantly changing environment

Demonstrated commitment to improving the customer experience through data analysis and process enhancements

What’s in it for you

Join a growing team and help us move to the next level

Amazing benefits & perks, including equity for all Lightspeeders

Constant development of both your skill-set and business acumen with limitless growth opportunities

Lots of autonomy, flexible work culture and possibility of remote work

Innovation time to explore and learn at work

Shaping the company by joining cultural & technical committees

Tons of growth opportunities into technical or people management roles

Opportunity to join a fast-paced, high-growth company

Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

….  And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

Lightspeed equity scheme (we are all owners).

Flexible paid time off and remote work policies.

Health insurance.

Contributions to your pension plan - RRSP.

Health and wellness benefit of $500 per year.

Paid leave and assistance for new parents.

Mental health online platform and counseling & coaching services.

Training opportunities to grow your skills and career

Volunteer day.

Fully stacked kitchen (hot and cold beverages, meals served) 

Happy hours to build your relationships with colleagues after work 

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Senior, Marketing and Sales jobs that are similar:

$60,000 — $90,000/year

Benefits

🏖 Paid time off

Location

Montreal, Quebec, Canada