SafetyWing (YC W18) is seeking a Customer Care Specialist (Americas) who is interested in building a global safety net with us.
ð About SafetyWing
Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing but happy in general.
We are headquartered in San Francisco, while our international team is fully distributed, stretching ten time zones. We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health insurance, and retirement products for remote workers worldwide, as a replacement for national welfare systems.
We provide 24/7 support to our members and work with a âfollow the sunâ model. That means we donât do night shifts or very early mornings. While we work location independently we do have a friendly and helpful global team and weâre also definitely working for someone who is a joy to work with. Â
Below are some of the principles we live by:
- Be honest
- Help the customer
- Be clear and concise
- Be kind and make the customer happy
ð©âð» The position
We are looking for a Customer Care Specialist (part-time with the option of going full-time)Â to join our fully remote team in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.
Currently, we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals).