Published 19 days ago

exec customer support account management

We run a small company based in London that offers information and software services to individuals interested in matched betting or advantage play betting. This type of betting is very popular and well explained in this Wikipedia:

https://en.wikipedia.org/wiki/Matched_betting

We’ve built software that automates the execution of sports bets / casino game strategies and we help our customers use this to earn a profit. We’re UK based, have been operating for over 6 years.

We’re looking to hire for a customer support / account manager role. This position would be full time and remote with a salary in the £20,000 - £40,000 range which includes a commission / bonus element.

Your day-to-day will involve:

  • Client support through online messaging channels (no phone / voice support required)

  • Helping new customers sign up and get started

  • Checking in with each client account under management - ensure clients are completing their obligations

  • Answering general queries from clients

  • Chasing outstanding client invoices

Key Qualifications

  • Fluent English and (ideally) a high level of German

  • 1-2 years of work experience in an administrative / customer support role

  • Ability to effectively prioritise and escalate user issues as required

  • Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism

  • Ability to multi-task, work independently, and make accurate decisions with a sense of urgency

Why work with us

  • Flexible working schedule that favours good work / life balance

  • Competitive salary with attractive commission.

Salary

$26,000 — $52,000

Location

🌏 Worldwide