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We run a small company based in London that offers information and software services to individuals interested in matched betting or advantage play betting. This type of betting is very popular and well explained in this Wikipedia:
https://en.wikipedia.org/wiki/Matched_betting
We’ve built software that automates the execution of sports bets / casino game strategies and we help our customers use this to earn a profit. We’re UK based, have been operating for over 6 years.
We’re looking to hire for a customer support / account manager role. This position would be full time and remote with a salary in the £20,000 - £40,000 range which includes a commission / bonus element.
Your day-to-day will involve:
Client support through online messaging channels (no phone / voice support required)
Helping new customers sign up and get started
Checking in with each client account under management - ensure clients are completing their obligations
Answering general queries from clients
Chasing outstanding client invoices
Key Qualifications
Fluent English and (ideally) a high level of German
1-2 years of work experience in an administrative / customer support role
Ability to effectively prioritise and escalate user issues as required
Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism
Ability to multi-task, work independently, and make accurate decisions with a sense of urgency
Why work with us
Flexible working schedule that favours good work / life balance
Competitive salary with attractive commission.
$26,000 — $52,000
Location
🌏 Worldwide