AUTOMATTIC

Sr Happiness Support Engineer - Remote

As a Sr Happiness Support Engineer, you love helping people. Transforming publishing on the web is no small task. Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done. Interested in learning more about how our team works?

In general, a typical day involves:

• Being an active member of a global team that provides 24/7 support via live chat, tickets, forums, and one-on-one screenshare sessions.
• Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, and more.
• Troubleshooting, investigating, and creating detailed bug reports.
• Building a community of support by sharing knowledge and helping team members around the world.

Being a Happiness Support Engineer requires:

• Familiarity with WordPress, HTML, and CSS, along with a strong support philosophy.
• Excellent writing and communication skills, with a knack for taking technical language and making it understandable.
• A passion for solving tough problems and proposing elegant solutions.
• An ability to learn and adapt so that you can help teach others.
• Patience, grace, and a sense of humor.

Happiness Support Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.

ABOUT AUTOMATTIC We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, and more. We believe in making the web a better place. We’re a distributed company with more than 1300 Automatticians in 75+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

Salary and compensation

$50,000 — $70,000/year

Location

🌏 Worldwide