Published 2 months ago

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Who we are: Bixal is a mission-driven, woman-owned small business determined to improve people’s lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.     We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.     Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish.

Location: This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.  

What will you do? Bixal has an exciting opportunity to help accelerate digital transformation across the federal government to improve the public’s experience with a range of government services. As consultants to our federal clients, you will be part of a cross-functional team applying human-centered design methods and innovation to deliver enterprise modernization at scale. This role is uniquely positioned to positively impact digital civic engagement. 

As a Service Designer you will be evaluating human needs, business goals, organizational capabilities and supporting technology to design effective and efficient services that positively impact interactions and experiences of external customers. In this high visibility, high-impact role, you’ll work collaboratively with cross-agency communities of practices to define the customer experience and the internal capabilities to support it. You will define, design, prototype and implement business processes supported by technology that reflects the most effective paths, representing a simplified and seamless client experience and a streamlined and integrated employee experience. 

At Bixal you will join a multidisciplinary collective of researchers, designers, strategists, and product managers creating innovative digital products, services and experiences that have a positive impact on the American public and communities around the world.

Important Note: This is a full-time proposal position contingent on contract award.

Perks & Benefits: Competitive base salary Flex hours Work from home flexibility 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability Company provided life insurance Commuter benefits Generous PTO 11 Paid holidays Professional development opportunities New business referral bonus

Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to SaaS, Amazon, Senior, Engineer, Developer, Digital Nomad, Analyst and Design jobs that are similar:

$60,000 — $120,000/year


💰 401(k)


Remote within the U.S.