Published 2 months ago

senior customer support exec

The Position. The Senior Manager of Customer Success, Root Enterprise position will be integral in building key relationships with Root’s B2B SaaS products as we continue to build the most exciting, cutting-edge telematics product across the industry.

In this role, you will manage and grow relationships with Root Enterprise customers using your analytical skills to identify problems and find solutions to unique and exciting problems. As a key member of our team, you will help craft the company’s customer success strategies, build solid relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences with your exceptional communication skills.

As a Customer Success Manager, you will interact with the middle to senior-level management of our customers, working to uncover the root causes of problems by quickly analyzing potential solutions and making clear and informed recommendations. From there, you will maintain and develop customer success strategies and best practices, as well as customer support content, with the help of our stellar creative team partners. You’ll create policies and procedures to optimize customer experience by gathering customer feedback, studying other customer success programs, and analyzing customer data to identify best practices. 

Click here for more information on our Enterprise platform.

Reports to: General Manager of Root Enterprise

Location

🇺🇸 US