Published 3 days ago

exec design customer support

Position : Digital Marketing Manager Salary : $1,800 - $2,500 AUD a month Working Hours & Conditions :  Australian Hours Holidays :  Public holidays in AU

Role Overview We are looking for a proactive and organised Digital Marketing & Administrative Managerto take ownership of the company’s digital marketing activities while also providing general administrative support across the business. This role is ideal for someone who enjoys a combination of creative marketing, lead generation, customer engagement, and operational administration. The successful candidate will play a key role in helping the business grow its online presence while ensuring administrative processes remain efficient and organised.

Key Responsibilities Digital Marketing Management (Primary Focus)

  • Manage and grow the company’s social media presence across relevant platforms

  • Develop and maintain a consistent content calendar and posting schedule

  • Plan, create, and optimise both organic and paid social media campaigns

  • Monitor campaign performance and provide recommendations for improvement

  • Ensure all advertising activities remain transparent and accessible to business owners

Lead Generation & CRM Management

  • Manage and maintain CRM records and customer databases

  • Support lead generation campaigns across social media and digital channels

  • Track enquiries, leads, and customer interactions through the sales pipeline

  • Assist with follow-up activities and lead nurturing processes via email CRM

  • Generate reports on lead activity and marketing performance

Website Management

  • Update website content, images, project portfolios, and service information

  • Ensure website information remains accurate and current

  • Support SEO and website optimisation initiatives where required

  • Coordinate website improvements with external providers if necessary

Graphic Design & Advertising

  • Create graphics, promotional materials, and digital marketing assets

  • Design and manage social media advertisements and campaign creatives

  • Maintain brand consistency across all marketing channels

  • Assist with promotional campaigns, brochures, and sales materials

Administrative Support

  • Perform general administrative tasks to support day-to-day business operations

  • Data entry and maintenance of company records and databases

  • Assist with document preparation, filing, and organisation

  • Support scheduling, customer communications, and operational administration

  • Help maintain accurate and organised business systems

Tools & Systems

  • Facebook & Instagram

  • Meta Ads Manager

  • CRM systems (TBC)

  • Website CMS platforms

  • Canva or similar design tools

  • Microsoft Office / Google Workspace

  • Proven experience in digital marketing and social media management

  • Experience running both organic and paid social media campaigns

  • Strong understanding of CRM systems and lead management

Website Updates / CMS Skills

  • Graphic design skills using Canva or similar tools

  • Excellent organisational and administrative abilities

  • Strong communication and attention to detail

Desirable

  • Experience working in construction, home improvement, trades, or related industries

  • Experience creating marketing reports and campaign analysis

  • Familiarity with automation and workflow tools

Additional Information

  • This is a hybrid role combining digital marketing and business administration

  • Strong emphasis on transparency, ownership, and accountability across marketing activities

  • Opportunity to make a significant impact on lead generation and business growth

  • Ideal for a versatile all-rounder who enjoys both creative marketing and operational support tasks

Ideal Candidate You are a self-starter who can confidently manage digital marketing initiatives while also stepping in to support the broader needs of the business. You are equally comfortable creating ad campaigns, updating a CRM, designing marketing assets, and handling administrative tasks that keep the business running smoothly.