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Zenkraft is hiring!
We’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.
Daily tasks will include:
· Be first point of contact for customer service enquiries
· Support onboarding of new customers, gathering implementation criteria
· Investigate customer issues; identify the problem, resolve or escalate
· Install and configure our application
· Build workflow, process builders, reports and dashboards per the customer requests
· Configure the Zenkraft-Salesforce shipping solution
· Assign user licenses and manage user permissions
· Provide timely responses to ongoing customer cases
You will have these skills:
· Willingness to learn, and a fast, effective learner
· Resourceful when handling customer queries
· Great at solving problems
· Personable with attention to providing great customer service
· Excellent communication skills
· Familiarity with G Suite
You may have these skills:
· Salesforce experience - our solution works on all of the Salesforce Clouds (certifications are a plus)
· Experience with other AppExchange solutions
· Ability to create Salesforce formulas, workflows and process builders
A small competency task using our app will form part of the interview process.
$65,000 — $85,000
Location
United States EST