Customer Service Representative
Point72

Weâre looking for a motivated and professional Customer Service Representative to join our remote team. In this role, youâll assist customers through email, chat, and phone communications while helping create a positive customer experience.

This opportunity is ideal for someone who enjoys helping people, solving problems, and working independently in a professional environment.

What Youâll Do

1. Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
2. Assist customers with account-related questions and support requests.
3. Provide accurate information about products and services.
4. Document customer interactions in company systems.
5. Escalate complex issues to the appropriate teams.
6. Follow customer service procedures and company guidelines.
7. Maintain a positive and respectful tone in all interactions.
8. Help resolve customer concerns efficiently and effectively.

Qualifications

Required

• 1+ year of customer service experience
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• Basic computer proficiency
• Strong attention to detail
• Reliable internet connection
• High school diploma or equivalent

Preferred

• Previous remote work experience
• Familiarity with CRM platforms
• Experience with email and chat support

Compensation & Benefits

• $28â$35 per hour
• Estimated annual earning potential: $58,000â$72,000

Benefits & Perks

• Flexible part-time scheduling
• Remote work opportunity
• Paid training
• Career development support
• Collaborative team culture
• Performance recognition
• Growth opportunities
• Professional and supportive work environment

Why Join Us?

• Enjoy a flexible schedule that fits your lifestyle.
• Work comfortably from your preferred location.
• Earn competitive pay above industry averages.
• Build valuable customer service and communication skills.

Apply today to join a team committed to delivering excellent customer experiences.