Support Specialist – Demand (Remote)
Meowtel

Headquarters: Dover, DE
URL: https://meowtel.com

Applications close on August 25, 2025 at 11:59 PM PT.

JOB TITLE:

Support Specialist – Demand (Remote)

ABOUT US:

We're Meowtel.com, the #1 cat sitting app in the U.S., and we’re on a mission to help every cat and cat parent live their best life!

We're looking for self-motivated, English-fluent Support Specialists to join our Demand team and help us deliver an exceptional experience to every member of our community: sitters, customers, and of course, our kitty clients too!

To support our global team, we are currently focusing on candidates located outside of the United States who are able to work U.S. business hours (5AM-6PM Pacific Time).

We're a small, dedicated team with a do-er mentality, and most importantly…we love cats!

This role is not your typical customer service position. It requires confident decision-making, excellent written English, strong verbal skills, and the ability to manage complex, emotional scenarios with professionalism and care. You’ll be supporting users during emergencies and high-stress moments – this is a high-trust, high-accountability role.

This contract is initially offered on an 8-week trial basis. Upon successful completion of Meowtel’s training program and the trial period, candidates may be offered a longer-term contract.

ABOUT THE WORK:

We're a marketplace platform powered by people, so ensuring that we provide excellent and prompt customer support is key to delivering on our Meowtel Promise to our entire community. 

This role is fast-paced, requires strong multitasking and documentation skills, and demands comfort navigating difficult or time-sensitive conversations. Clear, confident communication and strong writing skills are a must, as well as a robust ability to adapt and a willingness to continuously learn new things. 

We’re a remote-first company, with employees currently spanning the U.S., Argentina, Mexico, and the Philippines. We collaborate daily via Slack, Zoom, and Google Workspace. Our team values transparency, warmth, resilience, and creative problem solving. Expect lots of cat GIFs, puns, and occasional meowgaritas at our virtual happy hours (“happy meowers”).

WHAT YOU’LL DO HERE:

• Support our sitter and cat parent community across multiple channels: email, phone, and live chat

• Lead and manage your own support tickets – investigating the issue, communicating with both parties, and documenting the outcome with care

• Respond to high-priority issues such as sitter no-shows, last-minute cancelations, cat health concerns, or safety escalations

• Demonstrate empathy, discretion, and professionalism during stressful or time-sensitive interactions

• Collaborate with other teams to improve internal tools, templates, and workflows

• Provide clear and polished written communications that align with Meowtel’s tone

• Participate in projects and initiatives related to sitter operations, customer education, and support workflows

ABOUT YOU:

• You have at least 1 year of customer support experience and are comfortable handling complex issues (not just password resets)

• You are fluent in English, both written and spoken

• You’re comfortable on the phone and know how to de-escalate challenging situations

• You’re confident using tools like Google Workspace, CRM systems, Slack, Zoom, and virtual phone tools (or can learn quickly)

• You’re detail-oriented, quick with documentation, and excellent at prioritizing in real time

• You’re self-directed and comfortable working independently

• You’re open to feedback and want to grow professionally

• You love cats (this is a non-negotiable) and want to help cat lovers (both parents and sitters) feel supported, safe, and heard

WORK SCHEDULE:

• Daytime shifts (Pacific Time): Typically between 5:00 AM – 6:00 PM Pacific Time

• Shift assignments will vary depending on availability, team needs, and experience

• Full-time (40 hours/week), including at least one weekend day

• Flexibility to support peak periods such as Thanksgiving and December holidays is required

TRAINING SCHEDULE (FIRST TWO WEEKS):

• Start date: Monday, September 29, 2025

• All new hires must be available for full-time weekday training, typically between 8:00 AM – 5:00 PM PT

PAY & BENEFITS:

• Starting rate: $960 USD per month (contractor role)

• Two performance reviews in your first year (at 6 and 12 months), with eligibility for a 0–15% raise

• Annual performance reviews each year after

• Unlimited paid time off (with manager approval)

• Contractor role; must provide your own equipment and workspace

REQUIREMENTS TO WORK:

• Reliable high-speed internet

• Personal laptop

• Quiet, dependable workspace

• Audio equipment (headset or mic) for taking calls

HOW TO APPLY:

Please submit your application by August 25, 2025 at 11:59PM Pacific Time using the following link: https://ztb6m7ir8vm.typeform.com/to/OCoSK4PY

WHAT TO EXPECT NEXT:

• We will review all applications after the deadline

• First-round interviews will be informal video chats with our team

• Second-round interviews are a technical assessment that involve responding to real ticket scenarios

• Final-round interviews will be a conversation with our CEO and/or senior leadership

• We’ll communicate with you at every step so you know where you stand

DIVERSITY & INCLUSION:

We’re a woman-founded and woman-led company and an equal opportunity employer. We welcome applicants of all backgrounds, abilities, and identities.

We look forward to reviewing your application and hopefully welcoming you to the Meowtel team!

To apply: https://weworkremotely.com/remote-jobs/meowtel-support-specialist-demand-remote