Senior Support Engineer
Carebit

Headquarters: London
URL: https://www.carebit.co/

About you:

We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams – a true technical generalist who enjoys variety.

This is a great fit for a strong developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients.

You’ll work on:

• Investigating and resolving bugs or issues raised by our team of Customer Support Specialists.
• Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic)
• Writing Ruby scripts and jobs for post-migration data cleanup or updates
• Collaborating with developers and support staff to triage, prioritise, and resolve issues
• Delivering small fixes to production regularly and reliably

What we are looking for:

• Strong experience with Ruby on Rails (Rails 7, Ruby 3.4)
• Proficiency with React, TypeScript/JavaScript, and PostgreSQL
• Comfort working in a Linux-based environment (AWS ECS, command line)
• Great debugging and troubleshooting skills – you enjoy getting to the root of problems
• Fluent, friendly communication – especially with non-technical users
• A proactive, independent mindset – you get things done without hand-holding
• You must be located within GMT/BST ±3 time zones and available during UK working hours (typically 9am–5.30pm)

Nice to have:

• Sysadmin experience
• Experience supporting SaaS products or working closely with support teams

Why join Carebit?

• Fully remote with flexible working, based around UK hours
• Meaningful product used by thousands of doctors and patients every day
• Calm, supportive, and highly autonomous culture
• Direct involvement in product decisions and fixes that impact real people
• Competitive salary – up to £80k / $100k depending on experience

To apply: https://weworkremotely.com/remote-jobs/carebit-senior-support-engineer