E Learning & Membership Operations Specialist
Jtine Co

Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.

About Us

Weâre an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and streamlining operations behind the scenesâand weâre looking for a detail-obsessed professional to join us!

About the Role

As stated this is a full-time, remote position where youâll work independently with excellence while staying closely aligned with our teamâs mission. As our E-Learning & Membership Operations Specialist, youâll play a pivotal role in customer service, course building, email marketing, and event coordination. 

Key Responsibilities

• Customer Service & Support
• Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.
• Handle WooCommerce subscription management, WordPress memberships through ActiveCampaign and Email Marketing.
• Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists. 
• Understand ActiveCampaign lists, custom fields, segmentation, and automations.
• Build and update LearnDash courses monthly, ensuring a polished and on-brand experience.
• Event Coordination & Operations
• Schedule and support virtual events, manage presenter logistics, and post replays.
• Monitor and maintain smooth operations behind the scenes.

Who You Are

â Tech-Savvy Operator â Proficient in WordPress memberships, WooCommerce, LearnDash, and ActiveCampaign (tags, automations, list management).

â Detail-Oriented Doer â You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.

â Customer-Focused â You love helping people and enjoy making their experience effortless.

â Self-Motivated & Reliable â You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.

â Team Player â Collaborative, proactive, and excited to contribute to company growth.

Requirements

ð 3+ years in membership site operations, email marketing (ActiveCampaign/MailChimp), and LearnDash course management.

ð Strong understanding of WooCommerce subscriptions and customer service best practices.

ð Located in the U.S. , with a stable internet connection and a quiet, professional workspace.

ð Must be fully available during standard business hours (no overlapping full-time jobs).

ð Will to work the first two weeks at the start of January, May and September. These are black out dates for time off.

Please Avoid Applying If:

â Youâre juggling another job alongside this role.

â You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.

What's in it for you?

• Competitive pay
  
• Supportive team
• 14 Days Vacation each year
• 6 Sick days
• 8 Federal Holidays
• 401k

Ready to Apply?

If this sounds like the perfect fit, send your resume and a brief summary of:

â Your relevant experience with membership sites, LearnDash, ActiveCampaign, email sending and WooCommerce. Alternatively let us know similar systems you have worked with.

â Why youâre excited about this position!

We canât wait to meet you!