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What we do
Playbook is at the forefront of the Creator Economy â we build tools & technology that power digital businesses for creators & fitness entrepreneurs. Think Patreon for the health and wellness space. From building beautiful video experiences for members to helping Creators monetize their multi-layered content offerings to facilitating and building emotional connections with their closest fans, we do it all.
What youâll do
- Respond to customer queries in a timely and accurate way via email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales, and Marketing teams
You should apply if...
- Proficiency in written and spoken English
- Have 3+ years of experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Benefits:
- Fully remote role
- Competitive salary (including stock options and benefits)
- Unlimited PTO
- Membership to Playbook - access to 40,000 premium fitness workouts
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