Published 12 months ago

customer support content writing remote

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world, achieve financial independence by running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

  • your timezone is anywhere between UTC-10 and UTC-3;
  • customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
  • advanced (C1+ level) English speaker (other languages is a plus).

The job

  • analyze issues our users are facing and help to resolve them;
  • recognize and escalate critical issues;
  • work with feedback, testimonials, and complains;
  • meet our internal KPIs;
  • work with our internal and external knowledge bases;
  • generate marketing content;
  • process refunds.

We offer

  • flexible schedule: 2 shifts per day (each ~2 hours);
  • competitive salary (in USD);
  • remote job (work from anywhere);
  • opportunity to learn a lot about customer support, Telegram, membership businesses;
  • opportunity to get a full-time position in the future.