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Published over 2 years ago

customer support engineer front end

This role is about supporting our most important customers and helping them successfully use and build publications with Ghost. This involves some simple things like getting to grips with product features, and many more advanced/technical challenges like configuring DNS, developing custom themes, dealing with imported/migrated data sets, recommending best practices for building subscription businesses, and integrating with 3rd party platforms.

Here are 3 big projects that our customer support team helped to migrate, manage, and build on top of Ghost:

Buffer.com - Tens of thousands of posts across from 3 different WordPress installs, with millions of visitors every month. - Unsplash.com - A custom migration from an old Medium publication, to give a new home to the world’s most beautiful free photography - TheBrowser.com - One of the largest premium publications out there, who migrated from Substack with tens of thousands of paying subscribers.

Support engineering work at Ghost tends to involve deep technical knowledge paired with curiosity about the latest and greatest movements in web development trends to help guide customers toward creating successful businesses.

Since we introduced Ghost 4.0 in March 2021, our total number of customers has just about doubled. We’ve never had more interest and more people who are excited about setting up new sites. It’s a really exciting time for everyone here, and our team is growing quickly to keep up with the demand.

That’s where you come in!

We’re looking for web based engineers who thrive working across lots of different areas and pulling together technical solutions. Customer support engineering at Ghost involves work with HTML, CSS, dynamic templates, scripts, CLI tools, CSV files, DNS configuration, redirects, meta data and a lot of trial+error.

This role would be really well suited to web developers who have delivered client or customer projects using content management systems before, and understand a lot of the nuance behind what it takes to build and launch those types of websites.

As well as working directly with customers who get in touch with us, there’s lots of opportunity to help craft better tooling, documentation and features across the whole company - so that all our users have a better experience with Ghost.

Salary and compensation

$40,000 — $80,000/year

Location

🌏 Worldwide