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Published 5 days ago
Headquarters: Remote
URL: http://vivsoft.io
About Us:
VivSoft is an emerging technology company specializing in Cloud, Enterprise DevSecOps, AI, and Digital Customer Experience to drive mission-enabling digital transformation. We build mission-focused, scalable solutions through a diverse team of strategists, engineers, and designers experienced in high-performance software and AI factory accelerators. At VivSoft, you'll lead high-impact federal proposals that shape mission-critical solutions in cutting-edge fields like DevSecOps, AI, and Cloud technologies.
Key Responsibilities:
Preferred Qualifications (Optional):
VivSoft is an emerging technology company specializing in Cloud, Enterprise DevSecOps, AI, and Digital Customer Experience to drive mission-enabling digital transformation. We build mission-focused, scalable solutions through a diverse team of strategists, engineers, and designers experienced in high-performance software and AI factory accelerators. At VivSoft, you'll lead high-impact federal proposals that shape mission-critical solutions in cutting-edge fields like DevSecOps, AI, and Cloud technologies.
Key Responsibilities:
- Serve as the primary point of contact for customers, ensuring strong, consistent, and proactive communication.
- Manage and resolve escalations, ensuring customer issues are addressed promptly and satisfactorily.
- Oversee the development and tracking of customer performance objectives, metrics, and service level agreements (SLAs).
- Collaborate with internal teams to ensure customer requirements are understood and met.
- Monitor and assess customer satisfaction and engagement, implementing improvements as necessary.
- Utilize project management tools and techniques to oversee IT service delivery and customer-centric projects.
- Facilitate change management initiatives aligned with organizational goals and customer expectations.
- Prepare reports, presentations, and documentation for internal and external stakeholders.
- Minimum five (5) years of experience in customer relationship management (CRM) roles.
- At least ten (10) years of combined experience in industry, government, and/or consulting with a focus on customer relations.
- Proven experience in IT project management using various Microsoft tools.
- Solid understanding and hands-on experience in managing information technology services and strategies.
- Proficiency in analytical tools such as Microsoft Excel and Microsoft Access.
- Strong skills with the Microsoft Office Suite, including Word, PowerPoint, and SharePoint.
- Demonstrated experience and knowledge in organizational change management standards.
Preferred Qualifications (Optional):
- Certification in project management (e.g., PMP, PRINCE2).
- Experience with CRM platforms and customer service tools.
- Prior experience in public sector or government contracts.
- Comprehensive Medical, Dental, and Visions Plans (Healthcare benefits are 100% employer-paid for employees only)
- Life Insurance
- Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
- 401K Retirement Plan with employer match
- Professional Development Training Reimbursement
- Flexible/remote work sched
To apply: https://weworkremotely.com/remote-jobs/vivsoft-technologies-customer-relations-manager-crm-senior
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