Published about 2 months ago


Headquarters: Delhi
URL: https://www.poptin.com/

We are looking for a Technical     Customer Success Rep. to join our Team. 
Job Title:  Technical customer support
Location:  Remote
Terms:  Full time

About us:  Poptin is a conversion rate optimization platform that helps to convert website visitors into leads, subscribers, and sales using smart pop-ups and forms. Create beautiful popups and overlays in minutes and use advanced triggers and targeting options to capture qualified leads and grow your sales. 
Responsibilities:   
  • Answering daily users’ questions via live chat.
  • Providing timely and accurate customer service. 
  • Talking to customers through a series of actions to solve problems.
  • Following up with clients to ensure problems are resolved.
  • Assisting customers to get better results.
  • Updating tutorials and guides.
  • Collecting and presenting accurate user feedback to the development team. 
  • Influence development priorities and future roadmap.

Requirements:

  • Prior experience as technical customer support or a similar role. 
  • Good knowledge of HTML and CSS
  • Good knowledge of WordPress, Wix, and or Shopify
  • Excellent communication skills.
  • Basic knowledge of Google analytics. 
  • Fluent in written and spoken English 
  • Good time management skills. 
  • Attention to detail and good problem-solving skills.


What makes us different?  

  • Like popups, our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
  • We are a nimble team that respects each other’s work and time. 
  • Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries

You’ll enjoy these benefits;

  • Competitive salary package
  • Grow professionally and work remotely with team members all over the world. 
  • Performance bonuses
  • Annual paid leaves
  • Experience work-life balance


Are you the right person for the job? Apply now :)

To apply: https://weworkremotely.com/remote-jobs/poptin-technical-support-rep-css-html-fluent-english