Published 2 months ago

senior customer support engineer

Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users. With Dataiku, we aim to empower people through data and democratize data science.

Dataiku is looking for an experienced Technical Support Engineer to join its rapidly growing global Support team. Based out of North America, you will be supporting the deployments of its Enterprise AI Platform (Dataiku) to an ever growing and diverse customer base. 

As a senior-level Technical Support Engineer, you will have the opportunity to showcase your skills as a polished communicator and a trusted technical resource along with being able to demonstrate excellent judgment in prioritization and multitasking. Furthermore, we are looking for someone who loves learning new cutting-edge technologies and getting their hands dirty to solve challenging technical problems, and is naturally driven to become an expert in the space. 

Our ideal candidate is an autonomous individual who is passionate about getting big data and data science technologies working together to solve business problems, and who will efficiently help customers solve their technical issues with Dataiku. If you are interested in staying at the bleeding edge of data and AI while also having the opportunity to join a rapidly growing startup as we look to take our support operation global, this will be a great fit for you. 

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 750 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG and Tiger Global, we recently announced a $400 million Series E funding round that will allow us to unleash Everyday AI within exponentially more organizations around the world. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. 

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.

Location

Seattle, United States