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Published about 1 month ago

non tech customer support

Surf Office organises productive team retreats for tech companies and startups. In our locations in Europe and the US, we provide our clients with workspaces, accommodations and team-building experiences. We are a tech-enabled, fast-growing, bootstrapped, remote company with a strong vision about the future of work.

Our groups range from 10-400 people all over the globe. Our expert team of retreat planners help manage these group bookings and guide them through our unique planning process to execution of a successful event.

We are looking for a reliable, resourceful and flexible company retreats event planner/executive to join our team of remote retreat facilitators.


Job responsibilities:

  • Manage the retreat planning flow from start (when a new deal is confirmed) to finish (when the group checks out of their accommodation)
  • Keep all retreat planning details under wraps (hotel booking, invoicing between vendors and and the client, booking team building activities etc)
  • Use our unique retreat planning dashboard to communicate with the client and the vendors and keep things updated
  • Update and improve on our tools and processes. We are scaling at a fast pace, and iterating as we go along. Youâll need to be able to both keep up with and contribute to the growth of the company.


Job requirements:

  • Fluent English
  • Tech savvy (we use a lot of solutions like Coda and Airtable to power our work and help us scale and streamline processes)
  • Event planning experience
  • Self-starter and responsible (we have a pretty flat hierarchy and you will be in charge of managing your own workload)
  • Although full time, this is a contractor position, so you must be able to invoice the company for your services


Compensation:

  • 33 days PTO to ensure work-life balance
  • Full flexibility with 100% remote work; be part of a remote-first, asynchronous-first culture
  • Regular company retreats to foster team connection and alignment


Perks:

  • Flexible schedule: Our work sometimes requires us to put in a few hours on the occasional weekend or bank holiday due to the nature of group travel. However, this also means you are free to take any time off you need whenever. Apart from a few meetings, we donât have shifts, office hours, etc.
  • Growth Stipend 650 Eur per year: You can reimburse anything that can help you to grow personally or professionally: online course, conference ticket, therapist, coach, MBA, tutor, language course, etc)
  • Productivity stipend 350 Eur per year: Youâll receive an Amazon voucher to purchase whatever will boost your productivity)
  • Our own company retreat twice a year
  • Fully remote
  • Fast-growing startup welcoming proactive, hands-on approach and critical thinking


Start: TBD
As soon as possible!


Application submissions:
Interested in this position? Please fill out this form.