Company Description Givebutter is the #1 free fundraising platform. More than 35,000 good causes – from local youth groups to world-renowned charities – raise over $150 million annually using Givebutter’s modern donation forms, fundraising pages, and events.

Founded in 2016, Givebutter is bootstrapped, profitable, and growing quickly. The entire company is fully-remote, spanning 21 different states and five countries. Givebutter’s founders were recently featured on the Forbes 30 Under 30 Social Impact List for 2022.

Role Description We are looking for a candidate with a positive attitude, attention to detail, and the ability to anticipate the needs of clients to join our team as a Customer Support Specialist. As one of the early members of our growing Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of clients, ranging from small nonprofits to large educational institutions to Fortune 500 companies. If the thought of waking up every day and getting to “help people help people” excites you, you are encouraged to apply.

The day-to-day responsibilities of this role will include (1) responding to inquiries from current and prospective clients and donors by email, chat, and phone, (2) supporting our payout process and fraud prevention efforts, and (3) developing and implementing projects to enhance the Givebutter support team and customer experience (i.e. writing HelpCenter documentation, answering questions in webinars, finding ways to drive proactive support, looking for areas of opportunity to educate customers about the product, etc.) in partnership with your manager - we have an exciting opportunity to build a world-class customer support organization together! Ultimately, you will help maintain our reputation as a company that offers excellent customer support and service.

Benefits Remote Work: Work from anywhere in the United States. Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees. Vacation and Holiday: 15 days paid vacation time to start plus additional days per year with the company. We also take off all 10+ Federal Holidays and provide 2 floating holidays. Discretionary Budget: We provide elective reimbursements for home office expenses, charitable donations on Givebutter, and more. Training and Development: Take part in department and company-wide training and development. Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you’re doing and the company you work for.

Salary and compensation

No salary data published by company so we estimated salary based on previous jobs related to Customer Support, Non Tech jobs that are similar:

$40,000 — $70,000/year

Location

Remote