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This is a remote position.
Remote | Headquarter Hamburg
At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg.
You can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.
We could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it.
As Customer Care team member you need to obtain an in-dept knowledge of all our relevant products and memberships. You will handle inquiries via e-mail and chat in a customer focussed and solution oriented manner. You will handle a part of our inbound customer requests and tickets and take care of our customers once they are onboarded. You will further help us in building our customer success department by setting up our customer lifecycle and creating training material.
You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancelations and the creation of new orders
Complex tickets, these also need a solution
Translate customer feedback into actionable insights
Maintenance of our knowledge base, manuals and translations
Figure out whats next at our Customer Success department
You care about your customers and strive for excellence
Fluent in written and spoken form in English and either German or French
Language skills in other languages could be an advantage
Your a bit tech-minded as our product ‘still’ is
You have a good sense of humor
Worked for a Saas company before
Experience with Customer Success
Comfortable in a startup environment
Can work autonomously
The task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home or in the office if your nearby. As well as an appropriate salary package based on cosed of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options.
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$30,000 — $60,000/year