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Are you someone who:
Enjoys working with customers and solving their problems?
Worked for a SaaS company (preferably dev-tools) before?
Are based in the Americas (remote, EST +/-1h)? If yes, we’ve got a super interesting role for you!
It’s an exciting time to join our team! We’re a fully remote startup on a mission to build the #1 reliability automation platform for developers. We make End-to-End automation delightful, fast, and code-driven. A workflow with a world-class developer experience!
Thousands of developers are using Checkly today, we have recently passed the milestone of 1 billion check runs and raised our $10M USD Series A led by CRV!
We care about building a team where people of all backgrounds are encouraged to do their best work.
We are looking for an engineering-minded colleague to join our team as a Customer Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. This is crucial and we want to support them the best we can. You will report to Timo, our CCO.
You will be responsible for addressing our end-users’ complex problems. In detail you will:
Become an expert in Checkly and the monitoring & testing domain
Be the first point of contact for customer requests
Investigate and reproduce issues
Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly
Contribute to our technical documentation
Help build a first-class support organization
You will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a solid technical background and a strong motivation to help. In detail you have…
Exceptional empathy. You love working with customers and enjoy solving their problems
Relevant experience working in a customer-facing role
A solid understanding of how HTTP works
Already experience in/or are interested in learning about new technologies such as (REST) APIs, Chrome Dev Tools, frontend automation with Playwright/Puppeteer
Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others
Excellent spoken and written English skills
Remote: EST +/- 1
You will be joining our growing support team as the first Support Engineer in the EST time zone. More than 400+ customers are using Checkly today, many of them located in the Americas for which you will be the first point of contact.
This requires you to be self-independent to a certain extent but also means a unique opportunity to make a real difference and actively shape the support organization.
Become part of a fast-growing, international, and remote team
Competitive salary (see below)
Flexible work hours and we support families: you can pick up your kids without worrying about work
27 days of paid vacation + your local public holidays
Paid sick leave & parental leave
Work with the latest technologies
$1,000 learning & visiting budget
Modern laptop and equipment
Bi-annual company retreats
Employment & Contractor options
Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location and cost of living.
For this role of Mid to Senior Support Engineer, we’re looking at a range of $70,000 - $90,000 for someone located on the US east coast. If the cost of market is lower, that also moves the range.
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$70,000 — $90,000/year
Gmt-4 to Gmt-6