Over 100,000 businesses and millions of people use 1Password to protect their most important information. We’re a kind, curious, and customer-focused team on a mission to build the world’s most-loved password manager and give people more control over their data.

A huge part of these efforts is the work of our Customer Support team, who are dedicated to ensuring new and existing customers are equipped to use 1Password confidently, and get help when they need it most.

As a Customer Support Associate, you’ll be a customer’s first point of contact at 1Password and their bridge to the product team. You’ll be helping to solve all kinds of problems for customers around the world, from sign-in issues to billing questions and beyond.

We’re looking for someone with great communication skills, who’s proactive and knows the importance of asking questions as well as answering them.

This is a Remote opportunity within Canada.

What we offer:

Along with joining a connected, inclusive and passionate community you will be eligible for the following:  - Remote-first environment with flexible working hours to accommodate work-life balance - Competitive salary, a comprehensive benefits package, and RRSP or 401K match program - Employee Stock Options Program - Flexible vacation and time off including additional personal and sick days - Wellness programs, Employee Assistance Program and an annual wellness allowance  - Paid parental leave programs - Professional development and peer recognition opportunities - Company swag and a free family 1Password subscription (and a discount for friends!)

1Password is proud to be an equal opportunity employer and when we say bring your whole self to work, we mean it. You’ll join a diverse and inclusive community, built on trust, support and respect. Be yourself, find your people and share the things you love. As we continue to build our team, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken and veteran’s status. Accommodation is available upon request at any point during the recruitment process, should you require any please do let us know.

Salary and compensation

No salary data published by company so we estimated salary based on previous jobs related to Sales, Customer Support and Non Tech jobs that are similar:

$40,000 — $70,000/year

Location

Remote Canada