Published 5 months ago

sales exec customer support

Join Back and enhance the employee experience of the most advanced and exciting organizations around the globe. Here are a few you might already know: Soundcloud, Netlify, and Loom.

At Back, we are building a one-stop shop for employees that helps them throughout their journey with a company. We facilitate their onboarding before they join and give them a seamless experience whenever they need to know or do anything internal to the company.

Without Back, employees need to figure out who to talk to when they have a request, which tool to use when they need something, where to find policies, etc. For each question we try to find the best next step towards its resolution. If we have the answer, we send it to the requester instantly. For specific tasks, like requesting time off, we allow them to book a holiday directly from Slack without dealing with another tool. In all other cases we connect you directly with the team, keeping all communication and updates in Slack.

You will join our team as our first Customer Success Manager! In this role you will be responsible for onboarding new customers and building strong relationships with them to ensure great customer experience with Back. You will proactively manage all our accounts, meaning you will ensure our customers are getting most of our solutions and help them to be successful and for them to continually drive business value from our product. 

This position can be based in our growing HQ in Berlin Kreuzberg or remote.

Salary and compensation

No salary data published by company so we estimated salary based on previous jobs related to Sales, Customer Support and Executive jobs that are similar:

$50,000 — $70,000/year

Location

Berlin/remote