Published 21 days ago

Headquarters: Toronto, ON, Canada

As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. 
Who You Are (Requirements)

  • Fully fluent native English speaker.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Managerial or supervisor experience
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Re:amaze is a plus
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed 

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will turn customers around in case they are dissatisfied with shipping/product delays.

To apply: