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Published 23 days ago
Headquarters: Santa Ana, California, United States
We call this position a "Customer Advocate" because it's your job to do just that: advocate for the best possible experience for our customers. Friendly, empathetic support can make someone's day, and we're committed to making every interaction - whether email, call, or chat - a fun and helpful one!
This is not a customer service position. There's a difference between customer service and customer support, which might sound confusing - so please read on!
We're looking for great communicators who can explain challenging technical information in easy to understand language. Please know that while we love a great vocabulary, simple and clear language skills are what we need.
Your mission is to help our photobooth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues. We are looking for candidates with skills in providing proactive solutions to customer obstacles with our complex software and hardware. In order to succeed in this role, you must have significant experience troubleshooting hardware in a previous role or otherwise relevant experience.
That means you'll need to be a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way. Sound like you? Great! Read on:
We are looking for candidates who are able to work the following time shift:
Monday - Friday, 7am - 4pm Pacific Time
If you do not confirm you are available for this time shift, your application will automatically be disqualified. 😭
🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management
💪 Intimate Team
🧑💻 Work from Home Stipend