Mary Ann John
Experienced Waitress & Customer Service Expert
| Phone: | 734-763-3164 |
| Address: |
541 Thompson Street
Ann Arbor, MI 48109-1360 |
| Linkedin: | linkedin.com/in/maryann |
| Email: | mary_ann29@email.com |
Accomplished waitress with over 10 years in high-paced dining, blending expertise in superb customer service and skilled drink mixing. Distinguished for elevating guest experiences through adept order management and resolving concerns with finesse, complemented by a knack for enticing food presentation.
Skills
Customer Service | Efficient Communication | Upselling | POS System Management | Order Accuracy | Team Collaboration | Time Management | Conflict Resolution
Experience
Santosa Hotels
Chief Waitress
2012 to Present
- Described menu items and recommended dishes to guests, tailoring suggestions to individual preferences.
- Served dishes with professionalism and punctuality, ensuring a seamless dining experience.
- Calculated bills, managed payment processes, and provided accurate change.
- Maintained high standards of kitchen cleanliness, working collaboratively with the restaurant manager.
- Coordinated and allocated daily tasks among waitress staff to optimize restaurant operation.
- Assisted in maintaining reports for the monthly checks conducted by the Food Standards Agency.
- Successfully upsold menu items, increasing dessert and appetizer sales by 20% over a 6-month period.
Kemph Lounge
Cocktail Waitress
2010 to 2012
- Acknowledged and addressed guests’ menu queries and preferences.
- Sold beverages and highlighted the "Kemph-Specialty" cocktails to the customers
- Took orders and assisted in the preparation and presentation of the same.
- Managed table cleanliness by removing used items efficiently before and after guest seating.
- Relayed orders to the bar, ensuring accurate and timely delivery.
- Skillfully delivered food and beverage items to multiple tables simultaneously, ensuring optimal guest satisfaction.
Holiday Inn Resorts
Intern Waitress
January 2010 to September 2010
- Welcomed guests warmly and took orders with attentiveness.
- Ensured tables were promptly set before guest arrival and cleared after departure.
- Supported kitchen staff by assisting with food preparation when needed.
- Prepared and mixed beverages as requested by customers.
Education
Humphry Institute of Business
AAS in Business Administration
2008 to 2010
- Achieved a CGPA of 3.77
- Specialized in Food and Hospitality Management.
DeVry Institute
Bachelor of Arts
2005 to 2008
- Secured a CGPA of 3.81
- Majored in Culinary Operations.
Achievements
- As the Chief-Waitress, devised and implemented novel methods of serving, thereby reducing serving time by half.
- Promoted to Chief-Waitress from Assistant Waitress within 7 months and earned a 25.7% hike in salary.
- Demonstrated excellent hospitality etiquette enhancing the patrons' positive feedback by 30%.
- Increased the sale of daily specials and signature dishes by 60% through effective promotion.
- Worked dedicatedly towards implementing and adhering to WHO-approved hygiene guidelines in the service zone.
- Earned the ‘Most Consistent Performer’ award twice (2012, 2013)
Certifications
- Certified Food and Beverage Executive (CFBE) - 2020
- Food Safety Manager Certification - 2019
Professional Memberships
- National Restaurant Association
- International Food Service Executives Association
Languages
English
(Native),
Spanish
(Conversational),
French
(Basic)
Ongoing Personal Development
Effective Communication Workshop:
Engaged in a workshop focusing on enhancing interpersonal and professional communication skills, which is critical for the service industry.
Personal Interests
- Exploring diverse cuisines and culinary trends.
- Crafting homemade beverages and mixology.
- Attending local culinary events and food markets.
- Participating in cultural festivals and culinary practices.
- Engaging in food and event photography for presentation insights.