Mary Ann John

Experienced Waitress & Customer Service Expert

Phone: 734-763-3164
Address: 541 Thompson Street
Ann Arbor, MI 48109-1360
Linkedin: linkedin.com/in/maryann
Email:

Accomplished waitress with over 10 years in high-paced dining, blending expertise in superb customer service and skilled drink mixing. Distinguished for elevating guest experiences through adept order management and resolving concerns with finesse, complemented by a knack for enticing food presentation.

Skills

Customer Service | Efficient Communication | Upselling | POS System Management | Order Accuracy | Team Collaboration | Time Management | Conflict Resolution

Experience

Santosa Hotels

Chief Waitress

2012 to Present
  • Described menu items and recommended dishes to guests, tailoring suggestions to individual preferences.
  • Served dishes with professionalism and punctuality, ensuring a seamless dining experience.
  • Calculated bills, managed payment processes, and provided accurate change.
  • Maintained high standards of kitchen cleanliness, working collaboratively with the restaurant manager.
  • Coordinated and allocated daily tasks among waitress staff to optimize restaurant operation.
  • Assisted in maintaining reports for the monthly checks conducted by the Food Standards Agency.  
  • Successfully upsold menu items, increasing dessert and appetizer sales by 20% over a 6-month period.

Kemph Lounge

Cocktail Waitress

2010 to 2012
  • Acknowledged and addressed guests’ menu queries and preferences.
  • Sold beverages and highlighted the "Kemph-Specialty" cocktails to the customers 
  • Took orders and assisted in the preparation and presentation of the same.
  • Managed table cleanliness by removing used items efficiently before and after guest seating.
  • Relayed orders to the bar, ensuring accurate and timely delivery. 
  • Skillfully delivered food and beverage items to multiple tables simultaneously, ensuring optimal guest satisfaction.

Holiday Inn Resorts

Intern Waitress

January 2010 to September 2010
  • Welcomed guests warmly and took orders with attentiveness.
  • Ensured tables were promptly set before guest arrival and cleared after departure.
  • Supported kitchen staff by assisting with food preparation when needed.
  • Prepared and mixed beverages as requested by customers.

Education

Humphry Institute of Business

AAS in Business Administration

2008 to 2010
  • Achieved a CGPA of 3.77
  • Specialized in Food and Hospitality Management.

DeVry Institute

Bachelor of Arts

2005 to 2008
  • Secured a CGPA of 3.81
  • Majored in Culinary Operations.

Achievements

  • As the Chief-Waitress, devised and implemented novel methods of serving, thereby reducing serving time by half.
  • Promoted to Chief-Waitress from Assistant Waitress within 7 months and earned a 25.7% hike in salary.
  • Demonstrated excellent hospitality etiquette enhancing the patrons' positive feedback by 30%.
  • Increased the sale of daily specials and signature dishes by 60% through effective promotion.
  • Worked dedicatedly towards implementing and adhering to WHO-approved hygiene guidelines in the service zone.
  • Earned the ‘Most Consistent Performer’ award twice (2012, 2013)

Certifications

  • Certified Food and Beverage Executive (CFBE) - 2020
  • Food Safety Manager Certification - 2019


Professional Memberships

  • National Restaurant Association
  • International Food Service Executives Association

Languages

English

(Native),

Spanish

(Conversational),

French

(Basic)

Ongoing Personal Development

Effective Communication Workshop:

Engaged in a workshop focusing on enhancing interpersonal and professional communication skills, which is critical for the service industry.

Personal Interests

  • Exploring diverse cuisines and culinary trends.
  • Crafting homemade beverages and mixology.
  • Attending local culinary events and food markets.
  • Participating in cultural festivals and culinary practices.
  • Engaging in food and event photography for presentation insights.