Grace Madison

Flight Attendant

Phone:	919-850-1100
Address:	4405 Bland Rd. Raleigh, NC-27609
Email:	grace.madison@email.com

4 years of dependable service with Virgin Atlantic Airlines; trained at delivering premium customer service and maintaining order over long-distance flights, specializing in international flights.

Experience

Virgin Atlantic Airlines

Assistant Crew Member

2011 to Present

Ensure that each passenger is on the proper flight and in the proper seat.
Assist in carefully maintaining and drafting the flight service schedule.
Check the passenger manifest against each passenger aboard a flight.
Attend to the personal needs of each passenger, especially those with special medical needs, needing critical care during the course of the flight.
Acquaint the onboard passengers with the safety information to ensure safety compliance.
Stay updated on weather, visibility, routes, emergency procedures and the number of passengers traveling by being a part of the pre-flight briefing sessions.
Ensure that food, beverages, blankets, emergency equipment, and other medical supplies are aboard and in adequate supply.
Maintain a ledger for on-board finances.
Make periodic checks to ensure passenger comfort and hand out reading material, headphones, pillows, cotton swabs and blankets upon request.

Virgin Atlantic Airlines

Trainee

January 2011 to October 2011

Trained in the partner hospital chain: Apollo Hospitals in CPR (Cardio-Pulmonary Resuscitation) and AED (Automatic External Defibrillator).
Participated in a 2 month long self-defense program.
Trained in etiquette and customer-service.
Attended a diction and pronunciation course to ameliorate speaking skills.

Education

Virgin Atlantic Training Academy

Diploma in Aviation Hospitality

January 2010 to December 2010

A+ Certified

Raleigh High

Higher Secondary

2008 to 2010

CGPA: 3.88/4.00

Additional Qualifications

Trained in first-aid and CPR.
Experienced in working with government officials and getting a speedy resolution on passenger manifest issues.
Part of the Worldwide Virgin Atlantic Forum on in-flight hospitality and safety.
Fluent in English, Spanish, French, German and Mandarin.

Honors

Initiated a user-friendly expense tracking system inclusive of stocking details leading to efficient management of on-board stock.
In conjunction with the Chief-Steward, created a manual for safety protocols for economy passengers for the usage of various on-board entertainment systems.
Awarded the "Most Hospitable Staff" Award in 2012 and 2014.
Served as a member of the "Best Support Team" award recipient crew in 2013 and 2014.

Affiliations

Association of Flight Attendants-CWA (2012-Present)
Air Line Stewardesses Association-ALSA (2013-Present)

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