Detail-oriented Virtual Assistant with 4+ years of remote administrative experience supporting executives and entrepreneurs across multiple industries
Proven track record of managing complex calendars, coordinating travel arrangements, and streamlining communication processes for busy professionals
Proficient in Google Workspace, Microsoft Office 365, project management tools (Asana, Trello), and communication platforms (Slack, Zoom, Teams)
Successfully maintained 98% client satisfaction rate while managing up to 15 concurrent projects and working across EST, CST, and PST time zones
Bilingual professional (English/Spanish) with strong written and verbal communication skills, experienced in cross-cultural business environments
Work Experience
Self-Employed
Freelance Virtual Assistant
March 2022 - Present
Provide comprehensive administrative support to 8 entrepreneurs and small business owners, managing calendars, email correspondence, and project coordination
Streamlined client onboarding processes using Asana workflows, reducing setup time by 60% and improving client satisfaction scores to 4.9/5.0
Coordinated complex international travel itineraries for C-level executives, managing bookings across 12 countries while maintaining 100% accuracy rate
Implemented automated email management systems using filters and templates, saving clients an average of 12 hours per week
Created and maintained CRM databases for 5 real estate professionals, tracking 200+ leads monthly and improving conversion rates by 25%
Managed social media content scheduling using Hootsuite for 3 clients, increasing engagement rates by 40% through consistent posting
Mountain View Marketing Agency
Administrative Coordinator
June 2020 - February 2022
Supported team of 12 marketing professionals by managing project timelines, client communications, and resource allocation using Monday.com
Coordinated virtual client meetings and webinars for up to 150 participants, maintaining 99% technical success rate
Developed comprehensive filing system and document management protocols using Google Drive, improving team productivity by 35%
Created detailed meeting minutes and action item tracking systems, ensuring 95% follow-through rate on client deliverables
Managed expense reporting and invoice processing for $2M+ annual client portfolio, maintaining 100% accuracy in financial documentation
Trained 4 new team members on remote work protocols and digital collaboration tools
TechSolutions Inc.
Customer Service Representative
January 2019 - May 2020
Handled 60+ customer inquiries daily via phone, email, and live chat, maintaining 97% customer satisfaction rating
Created comprehensive FAQ database and troubleshooting guides, reducing repetitive inquiries by 45%
Collaborated with remote technical support team across 4 time zones using Slack and Zendesk ticketing system
Processed customer orders and managed account information using Salesforce CRM, ensuring data accuracy of 99.5%
Recognized as "Employee of the Month" twice for exceptional problem-solving skills and customer relationship management
Skills
Technical Skills
Google Workspace Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms)
Microsoft Office 365 (Word, Excel with VLOOKUP and pivot tables, PowerPoint, Outlook)