Join our team

Looking for more than just a job? We like developing our people just as much as we like developing great products.

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it’s an exciting time to join Ivanti!

Competitive salary and benefits and flexible hours. Ivanti is a great place to work.

If you’re passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

What We Do  

• Empower users to seamlessly and securely connect from any place in the world that offers air, water and… Internet!

• Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.

• Empower organizations to continue to breathe easy, now with an added sense of invincibility.

• Work hard so that you can focus on the things you want to! 

The preferred location is either South Jordan, UT or Colorado Springs, CO.  We will consider remote candidates.

Position Summary: 

The Technical Support Engineer provides technical support to our customers and re-sellers, answering complex questions on function and usage of the products via the telephone and/or Internet. This position is a primary support liaison between our company and our customers providing quality technical support. Technical Support Engineers have excellent communication skills and look to support their colleagues and peers throughout the organization. They have an eagerness to learn and take on new challenges while thinking about how they could improve the customer experience. As a Technical Engineer you are expected to proactively assist the team in driving key initiatives and ensuring the long-term success of our customers and the company. You may be required to represent the team other functional areas within the company.

Responsibilities:

80% - Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements

• Serve as primary support liaison between company and customer

• Keep customer informed of how and when problems are resolved

• Involved in any additional follow up, testing and troubleshooting

• Maintain Team goals and objectives 

• Works directly with the backline and development teams to resolve complex issues and provide input for product direction

10% - Develop and share knowledge about the software

• Write knowledge base articles and white papers to answer common customer questions

• Deliver and receive training to/from others

10% - Assist Technical Support Engineers with difficult and complex issues

• May perform other job duties as directed by Employee’s Leaders

Product Lines Summary: 

Asset Management – Licensing software management systems.

Security Patching - Security-related products from our former LANDESK, Heat, and Shavlik product lines. Security components include patching, antivirus, application control, and device control.

Supply Chain - Ivanti is the leading provider of multi-vendor mobile application development and mobile device and infrastructure management software including voice solutions oriented toward the warehouse and logistics market. Ivanti’s technology solves the unique challenges involved in deploying, managing, and controlling auto-ID data collection (AIDC) systems and RFID, Smart Phones, and facilitates peak performance from frontline staff

Experience/Certifications:

• Certified LANDESK Administrator/Engineer (CLA/CLE)

• Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA)

• CompTIA Network+

• Cisco network associate certification (CCNA)

• Oracle Database Administrator - Certified Associate (OCA)

• VMware Certified Professional (VCP)

• Mac, SQL/Oracle, programming, Linux/UNIX

• Microsoft SCCM

Education:

• 2-4-year degree in IS or IT, or equivalent experience

 

At Ivanti, we are One.  One Company formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law.   As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop, and retain the best and brightest people from the most diverse candidate pools we can find all over the world.

 

External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search

 

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Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Engineer jobs that are similar:

$55,000 — $95,000/year

Location

South Jordan, Utah, United States