Transform your resume with AI
Leverage AI rewrites and personalized suggestions to create a compelling resume
Start your free trial now →
Duration: Possible internalisation after 12 months Availability: Full-time (8h/day) Rate: Negotiable Start date: as soon as possible Location: Remote (GMT+0) English Level: Fluent
Quickly assess customer issues routed to R&D to ensure the incident management and problem management process is followed
Identify ownership issues within R&D and work with Engineering managers to ensure every Incident and problem has right ownership
Ensure owners update the resolution and status on the incidents and problems within SLA
Be the escalation point to ensure any incidents or problems not addressed within SLA is escalated to next level
Provide daily updates on top incidents and problems to management
Be the primary POC in R&D for support issues and participate in meetings with Customer Support organization in management of Incidents and Problems
Provide input to refine and improve the incident response process and problem management process
Location
Lisbon