Published 6 months ago

technical support api customer support

We launched saas.industries in 2019 and specialized in developing and marketing API products. We currently provide our solutions to hundreds of businesses in multiple niches, all around the globe.

As our company’s first full-time support manager, you will be responsible for designing & building support processes together with the founding team.

You will be required to act as a primary escalation target for any technical or subscription-related issue. You will be handling every support issue personally, either through email, web-meeting, or chat communication.

Why You Should Apply

  • We are 100% bootstrapped - you enjoy low hierarchies & appreciate direct communication with the founders
  • You want complete control over your development and working environment.
  • You thrive in a remote working environment where you may never meet your co-workers in person; you go wherever you want
  • You understand how essential clear, consistent communication is when working remotely – ambiguity makes you uncomfortable

Skills You Should Have

  • Good oral and written communication skills
  • Strong technical knowledge in networking systems
  • Strong analytical skills
  • Ability to prioritize and manage tasks.
  • Excellent time management and problem-solving skills.
  • Exceptional customer service skills

What You Can Expect From Us

  • A competitive salary
  • Flexible and fair working hours
  • Calm and asynchronous company environment
  • Focus on deep work instead of meetings
  • Extensive onboarding to your new work environment
  • Opportunity for performance-based bonuses and salary increases
  • A healthy level of autonomy; We will provide consistency in expectations and support.
  • Transparent, direct and clear communication

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Salary and compensation

$30,000 — $60,000/year

Location

🌏 Worldwide