Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.  Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021.

Our Mid-Market segment is rapidly growing and we are excited to grow the CSM team with your addition! As a Manager, we’re looking for a creative, customer-centric, and experienced leader to manage part of our Mid-Market CSM team. Your leadership will have a direct impact on the growth and maturity of the segment, the development of your team, and Gong’s operating principle of CREATING RAVING FANS. This position reports into our Director of Mid-Market Customer Success. 

Our CSMs are trusted strategic advisors to senior revenue leaders to uncover business objectives and pains and strategically map those to Gong value. CSMs own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy. CSMs drive quarterly metrics around portfolio net growth, business reviews, and product utilization.

Salary and compensation

$16,000 — $160,000/year

Location

Remote US