Published 6 months ago

exec customer support

Role: Caroo is looking to add a Director of Customer Success to lead the team that supports our growing membership base. Reporting to the VP of Sales, this role will build and execute a playbook for serving and expanding subscription and ad hoc revenue amongst active Caroo members. This leader will lead a small (but growing) team while also creating and implementing processes for account handoffs, quarterly business reviews, and annual renewal sales motions. At Caroo, Customer Success is a revenue producing function so this leader will strive to meet and exceed revenue and account retention targets. 

Working closely with stakeholders in Operations, Technology, and Sales, this leader should be comfortable leading cross-departmentally and will be responsible for all aspects of account retention, upsell, and NPS. 

We are committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests.

Life at Caroo Caroo was founded to build a future of work where people feel connected wherever they are and companies can easily create their own unique culture that grows, adapts, and evolves just as they do. Caroo’s mission is simple: To empower organizations to build more caring and connected cultures so that people can do the best work of their lives. The company believes that when people feel seen, their talents shine. When people feel valued, they add value exponentially. And when people feel connected, there’s no limit to what they can achieve together. That’s why Caroo is obsessed with helping companies everywhere create meaningful moments of care that empower their teams to thrive.

Our commitment to delivering care and kindness starts with our own talented team and the communities we live in. Caroo is Great Places to Work Certified and has been named one of Entrepreneur’s Top Company Cultures. Our values center the whole human and empower our employees to care for their physical and mental wellbeing.

Caroo is a proud  partner of Feeding America - donating meals to families in need for every Caroo product purchased. Since the partnership was established in 2016, Caroo has donated more than 17 million meals to families impacted by food insecurity.  

Caroo is  backed by venture capital firms like 3L Capital and has earned accolades in INC, Forbes, Fast Company. In two of the last three years, Caroo earned a spot on the Inc 5000’s list in 2018 and 2019 and was ranked the 2nd fastest growing company in LA.  If you want to make an impact, take on a lot of responsibility and be a part of a thriving cloud culture, join us. We promise to help you grow professionally and personally, all while being surrounded by good people looking to transform the way companies care for their employees.  

We’re Caroo. Welcome to the future of work!

Salary and compensation

No salary data published by company so we estimated salary based on previous jobs related to Executive, Customer Support jobs that are similar:

$55,000 — $85,000/year