Customer Support Specialist
Pilot

Headquarters: San Francisco
URL: http://pilot.co

• You’ll be an active member of our growing support team that supports our users.
• You’ll help users use Pilot’s products and navigate them through the app so they get the most out of what we offer.
• You’ll work closely with product and operations teams to ensure all kinds of reported issues are being solved.
• You’ll derive satisfaction from solving problems quickly and efficiently.
• You’ll have a direct impact on customer satisfaction and care deeply about making our users happy.
• You’ll be an active contributor to our Help Center and have the ability to share your knowledge by writing Help Center articles.
• International payments to contractors are a big part of our product. You’ll work with our payment providers to handle additional KYC requests, verifications, and tracking the status of individual payments.

• You are available to work in usual working hours (9:00 am - 5:00 pm) for US PST or Central America.
• Excellent communication skills. You’ll be the first point of contact for our users so first-class communication is a must.
• Fluency in written English.
• Strong work ethics and ability to work without supervision. You are driven by results.
• You are empathetic, understanding, and don't mind answering the same questions over and over again.
• You are reliable, hardworking, and keen to dive in and get your hands dirty. There is no task too menial for you.

• You have prior experience in working in distributed teams.
• You worked as a customer support specialist in the past.
• You speak any other language.

• Annual salary from $26,300 to $30,000 and up to 0.025% of equity.
• Unlimited vacation policy.
• Ability to work remotely from anywhere in the world.

To apply: https://weworkremotely.com/remote-jobs/pilot-customer-support-specialist-1