Customer Support Specialist
InviteMember

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers and community managers all over the world make a living running a successful membership business in Telegram.

We’re looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~15 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• your ideal timezone is anywhere between UTC-2 and UTC+4 (but we can consider other options as well);

• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);

• strong analytical and problem-solving skills, attention to detail;

• ability to learn quickly (you’ll become an expert Telegram and InviteMember user);

• excellent communication skills;

• advanced (C1+ level) English speaker (other languages is a plus).

The job

• support over Telegram and email, less often video calls with screen sharing;

• explain to users what InviteMember can and can’t be used for;

• help users set up and manage their membership bots;

• analyze issues our users are facing and help to resolve them;

• recognize and escalate critical issues;

• work with feedback, testimonials, and complains;

• meet our internal KPIs;

• work with our internal and external knowledge bases;

• process refunds.

We offer

• flexible schedule: 2 shifts per day (each ~1.5 hours), weekends off;

• competitive salary (in USD);

• remote job (work from anywhere);

• opportunity to learn a lot about customer support, Telegram, membership businesses;

• opportunity to get a full-time position in the future.

Location

🌏 Worldwide