Customer support representative
Restream

Restream.io is a start up that is working in the field of LIVE streaming. Resteam allows users to stream their LIVE streams to multiple destinations at the same time. Some of our customers are Italian government, top DJs, gamers, TV presenters, etc.

We are growing exponentially and currently looking for a Support Specialist to start working with us. This is an entry level job, however, responsibilities will grow, depending on the skill set of the candidate. There are many areas where we still need bright people to do the work!

Responsibilities

• Answer customers via chat

• Follow up with customers to upscale our plans

• Execute on projects to improve efficiency of our day-to-day operations

• Create and run initiatives to improve customer satisfaction

• Share the knowledge with customers to improve overall awareness of the LIVE stream

Requirements

• Past experience in Customer Service

• Experience dealing with big volumes

• Experience growing in the role

• Interest in the industry

• Experience in LIVE streaming is prefered but not required

• Fluency in English is required, fluency in Portugese, Spanish, Russian or German is not necessary but welcomed

What we offer

• Start-up environment and flat company structure: daily work with the founders, no managers to watch over your shoulder.

• Directly influencing the direction of the product and development.

• Compensation: salary + equity.

Location

🌏 Worldwide