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Through passion, DevOps expertise and opinionated cloud platforms (based on Kubernetes) we accelerate an increasing number of SaaS customers and their development teams. The typical customer size is anywhere between 2 to 40 developers. We are their trusted DevOps team and have long-term cooperations with our customers.
To ensure we keep the finger on the pulse and to increase the value customers can get out of our tool-chest, we want to professionalise further and deepen the relationship with our customers. That's why we created this new role of Customer Success Manager in the Customer Success circle (more about that below).
Maybe this role is the next challenge you're looking for?
In a way you could call this a Technical Account Manager. But as always, we like to give it our own unique twist ð.
As our first Customer Success Manager, you have the chance to shape our strategic approach to Customer Success. In this customer-relationship focused role, you are responsible for the customer journey from onboarding until off-boarding (although the latter is quite exceptional ð).
Working with CTO's and development leads at customers, you understand where they are coming from, where they are now and where they want to go. You are perfectly placed to bring the right expertise, the right technology and right approach from our toolbox to them. Most importantly, you'll do it at the right time, bringing them to a higher (DevOps) level each time.
Working closely with the customer,Â Support SpecialistsÂ and other circles, you are the main coordinator of the work we do and expertise we deliver. You also provide your colleagues with the customer context they need to deliver their work in the best way possible.
You have the pulse on the finger of all customer needs. This also provides you the opportunity to feed the evolution of our own services (like DevOps-as-a-Service) and solutions (like our Kubernetes blueprint for SaaS). Maybe you can even trigger the creation of new services or solutions and create new opportunities?
Like with all Skyscrapers, we expect:
We all say money doesnât make us happy, but it sure is something we need to get right and feel happy with. Only then can we do what we love and grow. We believe compensation should be an open discussion. Internally we are fully transparent, also on pay. Weâll be very open with you as well. We hope the same from you. That way we can explore this together. Our starting point is our current compensation model that weâll share with you.
That being said, for this role we're looking at a yearly fixed compensation of between â¬ 40K and â¬ 100K (depending on contract type, location and level within the team).
The people in this circle build and maintain a working relationship with our customers and understand their context to allow us to successfully use everything Skyscrapers has to offer. You'll have have full authority over all (technical) customer interactions, relationship management (technical/operational) and customer operations.
Together with the Expert Circle and Platform Circle this circle forms what constitutes our DevOps-as-a-Service offering,Â beloved by our customers.