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We have a full-time Customer Success Manager position available to transform how we help customers across Affilorama.com and SaleHoo.com.
We’re looking for someone to help us streamline our onboarding and offboarding processes, expanding our self-service support, and training and empowering our support team - to help customers succeed.
Our ideal candidate:
Can come up with solutions that are win/win for us and our customers
Has experience working to (and exceeding) goals
Is filled with focus and energy!
You will join our awesome staff, and a great company that’s proud to be a twice-winner of the Deloitte Fast 50
Defining key metrics around customer success (and failure)
Collaborating with our product managers on key customer flows
Enhancing our self-service offering
Optimizing how we tackle customer support
Managing our existing team of support staff and tooling
4+ years of customer support/success experience, with 1+ in management
A background in eCommerce, marketing or the online industry
Be self-motivated and able to work towards targets with minimal supervision
Ability to coordinate and motivate a team
Work from home (or from our Christchurch office)
Relaxed, ego-free, family-friendly work culture
Weekly Friday BBQ (or sushiBQ, or ThaiBQ)
Novelty coffee mugs
An extremely comfortable chair
Tap dancing seagulls
Need a few more reasons? Read what current and former staff have to say…
$40,000 — $80,000
Location
🌏 Worldwide