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Published over 2 years ago
Headquarters: Sofia
URL: https://encharge.io
Encharge.io is a new but fast-growing startup that's quickly becoming one of the leading online software companies in the marketing automation space.
We are looking to hire a full-time person to lead our customer success and support.
We're looking for a self-starter with great communication skills to take over our customer success and support efforts. The person will be the face of the company and in full charge of all customer communication.
Responsabilities include:
We are looking to hire a full-time person to lead our customer success and support.
We're looking for a self-starter with great communication skills to take over our customer success and support efforts. The person will be the face of the company and in full charge of all customer communication.
Responsabilities include:
- Resolve support tickets and drive all communication with our customers via email.
- Help people set up their marketing automation flows.
- Answer customer questions and guide people in using Encharge.
- Escalate technical issues to our development team.
- File customer-reported bugs and issues.
- Proactively engage with customers and trial accounts that need help.
- Call new trial users
- Onboard new customers.
- Migrate new customers from competitive tools to Encharge.
- Expand our knowledge base and write help materials.
- Follow up with existing customers and ensure they get onboarded.
- Manage and engage customers in our Facebook group community.
Requirements:
- Perfect written English.
- Previous experience working with complex online software tools.
- Perfect communication skills.
- Teachable and able to quickly pick up software knowledge
- Available full time.
- Able to start immediately.
Training and onboarding will be provided at the start. Thereafter, you will be required to learn the software through our Knowledge base and the provided video materials.
We are a small bootstrapped team, which means you will have a big impact on the overall growth and success of the business. You will be given full autonomy in establishing the best processes and practices for customer success and support. You will also be in charge of hiring and establishing the support and CS team as we grow.
This is a full-time job so you will be offered a monthly salary.
If this sounds interesting, please apply by sharing any relevant experience and why you think you will be a good fit for the job. Submit your application to [email protected]
We are a small bootstrapped team, which means you will have a big impact on the overall growth and success of the business. You will be given full autonomy in establishing the best processes and practices for customer success and support. You will also be in charge of hiring and establishing the support and CS team as we grow.
This is a full-time job so you will be offered a monthly salary.
If this sounds interesting, please apply by sharing any relevant experience and why you think you will be a good fit for the job. Submit your application to [email protected]
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