Delphine Rosewood
Receptionist
Contact Info
| Phone: | (555) 234-7891 |
| Address: | Portland, OR 97205 |
| Website: | https://linkedin.com/in/delphinerosewood |
| Email: | delphine.rosewood@email.com |
- Friendly and organized receptionist with 2+ years managing high-volume front desks in retail and healthcare environments
- Skilled in multi-line phone systems, appointment scheduling, and creating positive first impressions for 80+ daily visitors
- Proficient in Microsoft Office Suite, Slack, and visitor management systems with proven ability to maintain 98% appointment accuracy
- Bilingual professional fluent in English and Spanish, successfully handling 25% of customer interactions in Spanish
Work Experience
Harmony Health Clinic, Portland, OR
Customer Service Associate
March 2022 - Present
- Managed patient check-ins while maintaining HIPAA compliance for busy medical practice serving 150+ patients daily
- Coordinated appointment scheduling using EMR system, reducing no-shows by 20% through proactive reminder calls
- Handled sensitive medical inquiries with discretion and empathy, achieving 4.9/5 patient satisfaction rating
- Streamlined patient registration process, decreasing average wait time from 15 to 8 minutes
- Trained 3 new staff members on front desk procedures and patient communication protocols
Riverside Retail Solutions, Portland, OR
Sales Associate
June 2021 - February 2022
- Managed morning rush customer flow, serving 200+ customers daily with friendly, efficient service
- Operated cash register and inventory management software, maintaining 100% accuracy in transactions
- Resolved customer concerns professionally, achieving 4.8/5 satisfaction rating and Customer Service Star Award
- Coordinated special orders and delivery schedules for 50+ weekly requests
- Assisted with phone inquiries and product information, handling average of 30 calls per shift
Portland Community Center, Portland, OR
Volunteer Coordinator Assistant
September 2020 - May 2021
- Greeted and registered participants for community events, managing check-in for 100+ attendees per event
- Maintained volunteer database and coordinated scheduling for 25 regular volunteers
- Created and distributed weekly newsletters to 300+ community members
- Answered phones and provided information about programs and services to community members
Technical Skills
Microsoft Office Suite
Advanced Excel for visitor reports and scheduling
Multi-line phone systems
Cisco and Avaya
Communication platforms
Slack and Microsoft Teams for internal communication
Visitor management systems
Envoy, SwipedOn
Calendar management
Google Workspace and Outlook
EMR systems
Epic, Cerner with HIPAA compliance training
Languages
English
(Native),
Spanish
(Fluent - handle 25% of customer calls in Spanish),
French
(Conversational - assist visiting international clients)
Education
Portland Community College, Portland, OR
Associate of Arts in Business Administration
May 2021
Relevant Coursework: Business Communications, Computer Applications, Customer Service Excellence
Lincoln High School, Portland, OR
High School Diploma
June 2019
Relevant Coursework: Business Communications, Computer Applications
Awards & Recognition
Dean's List
Portland Community College
Fall 2020, Spring 2021
Fall 2020, Spring 2021 - Maintained 3.7 GPA while working part-time
Customer Service Star Award
Riverside Retail Solutions
December 2021
December 2021 - Recognized for handling 200+ customer interactions daily with 4.8/5 satisfaction rate
Perfect Attendance Award
Harmony Health Clinic
2022, 2023
2022, 2023 - Maintained 100% attendance record over 2 consecutive years
Volunteer Excellence Recognition
Portland Community Center
May 2021
May 2021 - Acknowledged for outstanding dedication and communication skills
Professional References
Dr. Miranda Castellano
Practice Manager, Harmony Health Clinic
Phone: (555) 123-4567
Email: mcastellano@harmonyhealthpdx.com
Relationship: Direct Supervisor (2022-Present)
Email: mcastellano@harmonyhealthpdx.com
Relationship: Direct Supervisor (2022-Present)
Jasper Whitmore
Operations Manager, Riverside Retail Solutions
Phone: (555) 234-5678
Email: jwhitmore@riversideretail.com
Relationship: Direct Supervisor (2021-2022)
Email: jwhitmore@riversideretail.com
Relationship: Direct Supervisor (2021-2022)
Celeste Nakamura
Director, Portland Community Center
Phone: (555) 345-6789
Email: cnakamura@portlandcommunity.org
Relationship: Volunteer Coordinator (2020-2021)
Email: cnakamura@portlandcommunity.org
Relationship: Volunteer Coordinator (2020-2021)