Delphine Rosewood

Receptionist

Phone: (555) 234-7891
Address: Portland, OR 97205
Website: https://linkedin.com/in/delphinerosewood
Email:
  • Friendly and organized receptionist with 2+ years managing high-volume front desks in retail and healthcare environments
  • Skilled in multi-line phone systems, appointment scheduling, and creating positive first impressions for 80+ daily visitors
  • Proficient in Microsoft Office Suite, Slack, and visitor management systems with proven ability to maintain 98% appointment accuracy
  • Bilingual professional fluent in English and Spanish, successfully handling 25% of customer interactions in Spanish

Work Experience

Harmony Health Clinic, Portland, OR

Customer Service Associate

March 2022 - Present
  • Managed patient check-ins while maintaining HIPAA compliance for busy medical practice serving 150+ patients daily
  • Coordinated appointment scheduling using EMR system, reducing no-shows by 20% through proactive reminder calls
  • Handled sensitive medical inquiries with discretion and empathy, achieving 4.9/5 patient satisfaction rating
  • Streamlined patient registration process, decreasing average wait time from 15 to 8 minutes
  • Trained 3 new staff members on front desk procedures and patient communication protocols

Riverside Retail Solutions, Portland, OR

Sales Associate

June 2021 - February 2022
  • Managed morning rush customer flow, serving 200+ customers daily with friendly, efficient service
  • Operated cash register and inventory management software, maintaining 100% accuracy in transactions
  • Resolved customer concerns professionally, achieving 4.8/5 satisfaction rating and Customer Service Star Award
  • Coordinated special orders and delivery schedules for 50+ weekly requests
  • Assisted with phone inquiries and product information, handling average of 30 calls per shift

Portland Community Center, Portland, OR

Volunteer Coordinator Assistant

September 2020 - May 2021
  • Greeted and registered participants for community events, managing check-in for 100+ attendees per event
  • Maintained volunteer database and coordinated scheduling for 25 regular volunteers
  • Created and distributed weekly newsletters to 300+ community members
  • Answered phones and provided information about programs and services to community members

Technical Skills

Microsoft Office Suite

Advanced Excel for visitor reports and scheduling

Multi-line phone systems

Cisco and Avaya

Communication platforms

Slack and Microsoft Teams for internal communication

Visitor management systems

Envoy, SwipedOn

Calendar management

Google Workspace and Outlook

EMR systems

Epic, Cerner with HIPAA compliance training

Languages

English

(Native),

Spanish

(Fluent - handle 25% of customer calls in Spanish),

French

(Conversational - assist visiting international clients)

Education

Portland Community College, Portland, OR

Associate of Arts in Business Administration

May 2021
Relevant Coursework: Business Communications, Computer Applications, Customer Service Excellence

Lincoln High School, Portland, OR

High School Diploma

June 2019
Relevant Coursework: Business Communications, Computer Applications

Awards & Recognition

Dean's List

Portland Community College

Fall 2020, Spring 2021
Fall 2020, Spring 2021 - Maintained 3.7 GPA while working part-time

Customer Service Star Award

Riverside Retail Solutions

December 2021
December 2021 - Recognized for handling 200+ customer interactions daily with 4.8/5 satisfaction rate

Perfect Attendance Award

Harmony Health Clinic

2022, 2023
2022, 2023 - Maintained 100% attendance record over 2 consecutive years

Volunteer Excellence Recognition

Portland Community Center

May 2021
May 2021 - Acknowledged for outstanding dedication and communication skills

Professional References

Dr. Miranda Castellano

Practice Manager, Harmony Health Clinic

Phone: (555) 123-4567
Email: [email protected]
Relationship: Direct Supervisor (2022-Present)

Jasper Whitmore

Operations Manager, Riverside Retail Solutions

Phone: (555) 234-5678
Email: [email protected]
Relationship: Direct Supervisor (2021-2022)

Celeste Nakamura

Director, Portland Community Center

Phone: (555) 345-6789
Email: [email protected]
Relationship: Volunteer Coordinator (2020-2021)