Licensed Dispensing Optician with 6 years of progressive experience in high-volume retail optical and boutique practice settings, specializing in complex progressive lens fittings and precision frame adjustments
ABO and NCLE certified with proven expertise in interpreting prescriptions up to +/- 8.00D, performing accurate facial measurements within 0.12D tolerance, and achieving 87% premium lens attachment rate through patient-centered education
Proficient with Officemate and RevolutionEHR practice management systems, VSP and EyeMed insurance processing, and Briot lens edging equipment with demonstrated ability to maintain sub-3% remake rate
Skilled in consultative frame styling, contact lens patient education, and managing complex progressive adaptation cases with strong track record of positive patient outcomes and satisfaction ratings above 95%
Professional Experience
Cascade Vision Boutique
Senior Dispensing Optician
March 2021 – Present
Perform comprehensive eyewear fittings and adjustments for 25-30 patients daily in upscale boutique environment, specializing in premium progressive lenses, high-index materials, and luxury European frame lines including Lindberg, ic! berlin, and Oliver Peoples
Conduct precise optical measurements using pupilometer and corneal reflex technique for PD, seg heights, vertex distance, and pantoscopic tilt; operate manual and auto-lensometers to verify prescription accuracy within 0.12D tolerance
Achieved 87% attachment rate for premium anti-reflective coatings and blue-light filtering options through detailed patient education on visual benefits for digital eye strain, night driving, and outdoor activities
Successfully fit and adapted 200+ patients to progressive lenses annually with 97% first-time acceptance rate by implementing thorough lifestyle assessment and wearing expectation counseling protocols
Manage complex prescriptions including high myopia/hyperopia (+/- 6.00D and above), significant astigmatism, prism corrections, and anisometropia cases requiring specialized lens design and fitting considerations
Process vision insurance verification and benefits explanation for VSP, EyeMed, and Davis Vision plans; maintain 98% clean claim submission rate through accurate coding and documentation
Train and mentor two junior opticians on frame adjustment techniques, progressive lens fitting protocols, and luxury product knowledge; developed standardized training materials now used practice-wide
LensCrafters
Dispensing Optician
June 2018 – March 2021
Fitted and dispensed eyeglasses for 40-50 patients daily in high-volume retail environment, consistently meeting efficiency targets while maintaining quality standards and patient satisfaction above 94%
Operated Briot Accura CX edging system to cut, edge, and mount lenses for single vision, bifocal, and progressive prescriptions; performed quality control verification ensuring optical centers within 1mm tolerance
Utilized Officemate practice management software for patient records, order processing, inventory management, and insurance claims; became team resource for troubleshooting system issues and training new staff
Achieved top 15% ranking among 45-person district optical team for lens upgrade sales through consultative approach emphasizing visual lifestyle needs rather than transactional selling
Processed average of 30 insurance claims daily across multiple vision plans; resolved coverage discrepancies and explained out-of-pocket costs to patients with clarity that reduced billing complaints by 40%
Performed frame repairs and adjustments including temple replacements, nose pad installations, screw tightening, and heat adjustments using specialized optical tools and equipment
Collaborated with optometrists to clarify prescription questions, address patient adaptation concerns, and recommend appropriate lens solutions for challenging visual requirements
Northwest Eye Care Associates
Apprentice Optician
January 2017 – June 2018
Completed 2,200-hour Washington State-approved apprenticeship program under supervision of licensed opticians and optometrists in medical practice setting serving 150+ patients daily
Learned and practiced prescription interpretation, facial measurements, frame selection and styling, lens verification, basic frame adjustments, and contact lens ordering procedures
Assisted patients with frame selection considering prescription requirements, facial features, lifestyle needs, and budget parameters; developed strong foundation in matching frame sizes to PD measurements
Gained exposure to specialty optical applications including post-cataract surgery eyewear, low vision aids, occupational safety glasses, and pediatric frame fitting techniques
Trained on insurance verification processes, medical coding basics, and distinction between vision coverage and medical eye care billing in ophthalmology practice context
Education & Certifications
American Board of Opticianry (ABO)
ABO Certification
Certified: July 2018 | Expires: July 2025
License #: ABO847293
National Contact Lens Examiners (NCLE)
NCLE Certification
Certified: September 2018 | Expires: September 2025
License #: NCLE394857
Washington State
Licensed Dispensing Optician
Issued: August 2018 | Expires: August 2025
License #: DO-8834
Seattle Central College
Associate of Applied Science in Opticianry
Graduated: May 2017
Relevant Coursework: Optical Theory, Ophthalmic Dispensing, Contact Lens Fitting, Optical Mathematics, Anatomy and Physiology of the Eye, Ophthalmic Lens Design, Practice Management
Continuing Education
Professional Development
2021-2023
Advanced Progressive Lens Design and Troubleshooting – Varilux University (2023)
Digital Eye Strain Management and Blue Light Technology – Vision Expo West (2023)
Scleral Contact Lens Fitting Workshop – Pacific University College of Optometry (2022)
Luxury Eyewear Product Knowledge Certification – Lindberg Academy (2021)
Frame Styling Consultation Based on Facial Features and Lifestyle
Vision Insurance Benefits Explanation and Cost Transparency
Prescription Clarification with Optometrists and Ophthalmologists
Pediatric Patient and Parent Communication
Post-Surgical Eyewear Consultation
Regulatory and Compliance Knowledge
HIPAA Patient Privacy Compliance
FDA Medical Device Regulations for Eyewear
OSHA Safety Protocols for Optical Lab Equipment
State Optician Licensing Requirements and Continuing Education
Vision Insurance vs. Medical Eye Care Coverage Distinctions
Professional Recognition
Patient Excellence Award
Cascade Vision Boutique
2023
Recognized for achieving 96% patient satisfaction rating across 800+ patient interactions; received specific commendation for progressive lens adaptation success rate and luxury product consultation approach
Top Performer Recognition
LensCrafters District Achievement
Q4 2020
Ranked in top 15% of 45-person district for premium lens attachment rate while maintaining above-average patient satisfaction scores and below-average remake rates
ABO Examination Achievement
American Board of Opticianry
2018
Scored in top 12% nationally on certification examination; demonstrated exceptional competency in optical theory and practical dispensing applications
Outstanding Clinical Performance Award
Seattle Central College Opticianry Program
2017
Graduated with 3.8 GPA; received departmental recognition for superior clinical skills demonstration and patient interaction competency during practicum rotations
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