Operations Manager with 9+ years optimizing manufacturing and distribution workflows, reducing operational costs by 28% while managing 85+ person teams across two facilities
Specialized in lean implementation, Six Sigma methodologies, and cross-functional team leadership with proven track record of improving on-time delivery from 79% to 96%
Expert in ERP system optimization and warehouse management, achieving 99.4% inventory accuracy while scaling operations to handle 35% increased volume
Led digital transformation initiatives resulting in $1.2M annual savings through process automation and predictive maintenance programs
Professional Experience
Phoenix Manufacturing Solutions
Operations Manager
2020 - Present
Restructured production layout using lean principles, reducing cycle time by 42% and saving $380K annually across two manufacturing lines
Implemented predictive maintenance program based on IoT sensor data, preventing 87% of equipment failures and reducing downtime by 55%
Led cross-functional team of 35 to streamline order fulfillment process, improving on-time delivery from 79% to 96% within 8 months
Managed $8.5M operational budget while overseeing 85+ employees across production, quality control, and logistics departments
Partnered with C-suite to design operational framework for new product line launch, achieving break-even 4 months ahead of projection
Developed vendor management system reducing procurement costs by $450K annually while improving supplier performance metrics by 31%
Southwest Distribution Corp
Assistant Operations Manager
2018 - 2020
Translated corporate 30% growth strategy into operational capacity plan, scaling warehouse operations from 2,500 to 3,800 daily shipments
Implemented real-time inventory management system across distribution center, achieving 99.4% accuracy rate and reducing shrinkage by 23%
Supervised 45-person warehouse team during peak seasons, maintaining safety record of zero lost-time incidents for 18 consecutive months
Led ISO 9001:2015 certification process, establishing quality management systems that became company standard across all facilities
Temporarily assumed full Operations Manager responsibilities during 6-month facility expansion, maintaining all KPIs above target
Desert Logistics Inc
Operations Supervisor
2015 - 2018
Pioneered automated sorting system reducing pick-and-pack time by 38% and eliminating 95% of shipping errors
Managed daily operations for 25-person team while maintaining 98.7% customer satisfaction scores
Developed cross-training program increasing workforce flexibility by 60% and reducing overtime costs by $125K annually
Implemented safety protocols reducing workplace incidents by 72% and achieving OSHA compliance rating of 98.5%
Education
Arizona State University - W.P. Carey School of Business
Master of Business Administration (MBA)
2019
Concentration: Operations and Supply Chain Management Relevant Coursework: Advanced Operations Strategy, Lean Six Sigma, Global Supply Chain Analytics
American Society for Quality
Certified Six Sigma Black Belt (CSSBB)
2026
Certificate #ASQ789456 | Valid through 2026
Project Management Institute
Project Management Professional (PMP)
2025
Certificate #PMI654321 | Valid through 2025
University of Arizona
Bachelor of Science in Industrial Engineering
2014
Minor: Business Administration
Skills
Operational Excellence
Lean Six Sigma Black Belt - reduced defect rates by 47% across multiple projects
Statistical Process Control (SPC) and root cause analysis
Demand forecasting and capacity planning
ISO 9001:2015 compliance and internal auditing
Continuous improvement methodologies (Kaizen, 5S, Value Stream Mapping)
Technology & Systems
SAP ERP implementation and optimization
Oracle WMS and inventory management systems
Predictive analytics and IoT sensor integration
Robotic process automation (RPA) deployment
Advanced Excel, Power BI, and Tableau for operational dashboards
Leadership & Team Development
Cross-functional team leadership up to 85+ employees
Crisis management during supply chain disruptions
Union relations and collective bargaining support
Performance management and succession planning
Change management for technology implementations
Financial Management
P&L responsibility for $8.5M operational budget
Cost reduction initiatives and ROI analysis
Capital expenditure planning and justification
Vendor contract negotiation and supplier relationship management
Awards and Recognition
Manufacturing Excellence Award
Phoenix Manufacturing Solutions
2022
- Recognized among 12 regional facilities for 42% reduction in cycle time - Led cross-functional team implementing new lean production methodology
Supply Chain Innovation Award
Arizona Manufacturing Association
2021
- State-level recognition for vendor management system reducing costs by $450K annually - Featured case study presented at AMA Annual Conference
Safety Leadership Award
Southwest Distribution Corp
2019
- Achieved 18 consecutive months with zero lost-time incidents - Implemented safety protocols adopted company-wide across 8 facilities
Publications and Thought Leadership
Implementing Predictive Maintenance in Mid-Size Manufacturing
Industrial Engineer Magazine
September 2023
- Featured article on IoT integration and maintenance optimization - Resulted in 20+ inquiries from industry peers for consultation
Lean Transformation in High-Mix Production Environments
Company Best Practices Library
2022
- Internal white paper adopted across 6 manufacturing facilities - Reduced new manager onboarding time by 35%
Professional Affiliations
American Society for Quality (ASQ)
Active Member
2016 - Present
Active Member since 2016
Association for Operations Management (APICS)
Chapter Board Member
2020 - 2022
Chapter Board Member 2020-2022
Institute of Industrial and Systems Engineers (IISE)
Professional Member
Professional Member
Arizona Manufacturing Association
Operations Committee Member
Operations Committee Member
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