Dedicated Certified Medical Assistant with 4+ years of experience in fast-paced clinical environments, specializing in both front-office operations and direct patient care
Proven track record of managing 45+ patient encounters daily while maintaining 97% patient satisfaction scores and ensuring seamless clinic workflow
Expert proficiency in Epic EHR systems, phlebotomy, EKG administration, and medical coding with ICD-10 familiarity
Bilingual professional (English/Spanish) with demonstrated cultural competency serving diverse patient populations
Strong clinical skills combined with exceptional administrative abilities, including insurance verification, appointment scheduling, and HIPAA compliance
Work Experience
Rocky Mountain Family Medicine
Senior Medical Assistant
March 2022 – Present
Accurately measured and recorded vital signs for 45+ patients daily, maintaining 100% accuracy rate and identifying 5 critical readings requiring immediate physician attention
Administered injections and performed EKGs while providing patient education and emotional support, achieving 97% patient satisfaction scores
Managed dual responsibilities including patient intake procedures and laboratory specimen processing, ensuring smooth clinic operations during high-volume periods
Processed insurance authorizations for 35+ patients daily while maintaining sterile technique during minor surgical procedures
Trained 3 new medical assistants on proper sterilization procedures and Epic EHR navigation, reducing onboarding time by 25%
Implemented new patient check-in system that reduced average wait times from 18 minutes to 12 minutes
Sunrise Medical Center
Medical Assistant
June 2020 – February 2022
Performed phlebotomy procedures on 25+ patients daily with 98% first-stick success rate, minimizing patient discomfort and procedure time
Coordinated care for multi-provider clinic serving 200+ patients weekly, managing complex scheduling and ensuring optimal provider utilization
Maintained electronic health records in Cerner system with 99.5% accuracy rate, supporting seamless care coordination between departments
Conducted patient education sessions on medication compliance and lifestyle modifications, contributing to 15% improvement in treatment adherence
Assisted physicians with minor surgical procedures and diagnostic tests while ensuring strict infection control protocols
Denver Community Health Clinic
Clinical Assistant
September 2019 – May 2020
Provided bilingual patient support services, serving as primary interpreter for Spanish-speaking patients during medical consultations
Managed front desk operations including appointment scheduling, insurance verification, and patient registration for busy community clinic
Processed medical billing and coding tasks using ICD-10 system, maintaining 95% accuracy rate and reducing claim denials by 20%
Coordinated referrals to specialists and follow-up appointments, ensuring continuity of care for underserved patient population
Education
Colorado Technical Institute
Associate of Applied Science in Medical Assisting
May 2019
Graduated: May 2019 | GPA: 3.8 Relevant Coursework: Clinical Procedures, Medical Terminology, Pharmacology, Medical Law and Ethics, Laboratory Techniques Clinical Externship: 160 hours at Presbyterian/St. Joseph Hospital
Skills
Technical Skills
Electronic Health Records: Epic, Cerner, AllScripts