Accomplished luxury retail professional with 4+ years of experience cultivating VIP relationships and delivering exceptional client experiences at premier fashion houses
Proven track record of exceeding sales targets by 35% through expert product knowledge of haute couture, fine jewelry, and luxury accessories
Fluent in English, French, and conversational Mandarin, enabling seamless communication with international clientele
Specialized expertise in personal styling, private shopping experiences, and discretely serving high-profile clients including celebrities and business executives
Deep understanding of luxury brand heritage, craftsmanship traditions, and current market trends across European and American luxury houses
Work Experience
Bergdorf Goodman, New York, NY
Senior Sales Associate - Designer Boutique
March 2022 - Present
Cultivated relationships with 25+ VIP clients generating $400K+ in annual repeat business through personalized styling consultations and exclusive preview appointments
Exceeded quarterly sales targets by 35% consistently for 8 consecutive quarters, achieving highest conversion rate (68%) in women's designer ready-to-wear department
Orchestrated private shopping experiences for high-net-worth clients, including after-hours appointments generating $75K+ in single transactions
Collaborated with visual merchandising team to create compelling displays for Valentino, Saint Laurent, and Bottega Veneta collections, resulting in 22% increase in department foot traffic
Mentored 3 junior associates on luxury service standards, product knowledge, and client relationship management techniques
Saks Fifth Avenue, New York, NY
Sales Associate - Fine Jewelry
June 2020 - February 2022
Specialized in Cartier, Tiffany & Co., and Van Cleef & Arpels collections, achieving 92% client satisfaction rate through expert gemstone and craftsmanship knowledge
Built client book of 40+ customers with average transaction value of $8,500, focusing on engagement rings, anniversary gifts, and investment pieces
Completed advanced training in diamond grading, precious metals, and Swiss watchmaking, becoming department's go-to expert for technical product questions
Coordinated with brand representatives for trunk shows and collection launches, facilitating $150K+ in pre-orders during exclusive events
Maintained detailed client profiles and purchase histories, enabling personalized follow-up and targeted recommendations for special occasions
Nordstrom, Seattle, WA
Sales Associate - Contemporary Fashion
August 2019 - May 2020
Developed expertise in premium contemporary brands including Theory, Eileen Fisher, and Vince, achieving 15% above department average in units per transaction
Provided personal styling services for professional women, building loyal clientele base of 20+ regular customers
Collaborated with alterations team to ensure perfect fit for client purchases, resulting in 95% customer retention rate
Participated in seasonal buying meetings, providing floor-level insights on customer preferences and emerging trends
Skills
Client Relationship Excellence
VIP clientele cultivation and retention
Personalized shopping experience curation
Cross-cultural communication and etiquette
Discreet handling of high-profile clients
Luxury customer psychology and buying behavior analysis
Capstone Project: "The Evolution of French Luxury Houses in Digital Retail" - Graduated Magna Cum Laude
Institut Français de la Mode, Paris, France
Study Abroad Program
Spring 2018
Intensive study of French luxury brand heritage and craftsmanship traditions
Completed internship at Galeries Lafayette, gaining exposure to European luxury retail standards
Honors
Bergdorf Goodman Excellence in Client Relations Award
Bergdorf Goodman
December 2023
Recognized for cultivating relationships with 25+ VIP clients, resulting in $400K+ in repeat business and 95% client retention rate
Saks Fifth Avenue All-Star Award
Saks Fifth Avenue
Q4 2021
Selected from 150+ associates for exceptional personal styling services and achieving highest customer satisfaction scores (98%) in fine jewelry department
FIT Outstanding Student in Fashion Merchandising
Fashion Institute of Technology
May 2019
Awarded for academic excellence and innovative capstone project on luxury brand digital transformation
Cartier Brand Excellence Certification
Cartier
September 2021
Completed intensive training program on Cartier heritage, craftsmanship, and client service standards
Professional Development
Certifications and Training
Gemological Institute of America (GIA) - Diamond Essentials Certificate (2021)
LVMH Retail Excellence Training Program - Certificate of Completion (2022)